Consultant, Customer Communication Insights

2 weeks ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD

**Consultant Customer Communication Insights**

Support the delivery of Digital Notifications with data driven insights and work closely with the product team to identify appropriate triggers for notifications and identify new opportunities for notifications that benefit our customers.
- We are empowered to make a positive difference in for customers and communities
- This team has energy, appetite and the resources for positive change
- Make a genuine difference through the work you do

**In this Consultant, Data Analyst role, you will**
- Analysing data to identify insights that lead to Digital Notifications
- Identifying data points required for notification triggers
- Developing performant queries that adhere to coding standards
- Measuring campaign performance and impact
- Liaising with Product Owners to elicit notification requirements and inform the Digital Notifications backlog
- Contributing to business requirements for technology teams
- Documentation of data product patterns and processes

**What you’ll bring**
- Solid experience working with data in a data analyst, engineering or measurement role, preferably in the banking industry.
- Databricks or equivalent data platform
- GitHub
- Jupyter Notebooks o AWS Services (S3,EC2, EMR, SNS, SQS, Lambda functions, Redshift) or equivalent cloud
- Experience in Financial institutions and/or Marketing Campaign lifecycle
- Advanced or demonstrable experience in Power BI
- Experience using pyspark
- Tertiary Degree in Analytics / Data Science / Mathematical Sciences / Computer Science

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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