National Operations and Quality Manager

4 days ago

Melbourne, Australia IPAR Full time

**Company Description**:
At WorkFocus Australia, we get people well and working

Since 1989, we have impacted the lives of thousands of Australians by providing a range of services to prevent and minimise the social, physical, psychological and financial consequences of injury and illness. Our team of allied health professionals champion the health benefits of good work, supporting people through the recovery process to return them to better health and productivity faster
- ** Flexible, hybrid working arrangements - this role can be based anywhere in Australia.**:

- ** Drive an employer-of-choice culture that has a positive social and community impact**:

- ** Competitive salary + bonus**

As a result of our organisation’s continued success and significant growth we have created the new, strategically important position of **National Operations & Quality Manager.**

This role will oversee the organisation’s operational and functional management, drive high performance brand-wide to achieve business objectives and build on our employer-of-choice culture.

**Flexible, hybrid working arrangements - this role can be based anywhere in Australia.**

**About you**
- A growth mindset, with proven experience in achieving business growth targets, profitability and quality advancements
- Strategic management experience as a senior leader with experience in workplace rehabilitation or related human services, insurance, health or business management field
- Advanced knowledge of worker’s compensation, health care, life insurance, rehabilitation and occupational health and safety markets legislation from a national perspective
- Commercial acumen and excellent financial analysis skills
- Demonstrated ability to determine strategies to identify and solve business challenges
- Demonstrated outstanding leadership expertise within large and dispersed teams

**The role**:

- Achieve year on year business objectives as per budget and strategic plan
- Successfully lead, support and develop a team of senior leaders
- Drive and maintain excellence in client service delivery and customer performance
- Facilitate a consistent high level of engagement across your talented team
- Measure and continuously improve customer satisfaction
- Maintain all required quality and compliance metrics, and renewals with regulators and customers with respect to quality across service delivery
- Drive innovation and continuous improvement projects across the business

**Qualifications**:

- Full and current registration as an Occupational Therapist, Physiotherapist, Exercise Physiologist, Psychologist or Rehabilitation Counsellor (preferable).
- Post Graduate business/commerce related qualifications (desirable)

**Additional Information**:
If you would like to have a confidential and informal chat with Pip Graham-Sherwen, Divisional Talent Acquisition Manager, please feel free to call on 0476 796 133 or connect Pip Graham-Sherwen.

**We offer flexible, hybrid working arrangements so this role can be based anywhere in Australia.**

**You are welcome here.**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.

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