Business Operations Manager

23 hours ago

Melbourne, Victoria, Australia National Pharmacies Full time $120,000 - $180,000 per year

Proudly member-owned since 1911, National Pharmacies advocates for making quality healthcare more accessible and more affordable to more people.  Our members benefit directly with access to expert health, optical and beauty services and savings across our full range of products.  We are continually evolving to meet the changing needs of our members and supporting our communities through local health programs and sponsorships.

At National Pharmacies, we believe our people are our biggest asset.

We are committed to fostering a values-driven culture, that supports our team members to fulfil our purpose of Caring for People, Enabling Health and Inspiring Wellness in the communities in which we serve.

The Opportunity

We are seeking a dynamic and strategic Business Operations Manager to join our team, to lead our store network across Victoria and New South Wales. A key aspect of this will be to inspire your teams to drive  business success, and ensure outstanding customer service standards across the region.

Your key responsibilities will be:

  • Proactive management of a region of pharmacy stores

  • Total responsibility for delivery of the profit and loss budget for the region

  • Ensuring the retail offer is relevant to each store's local community

  • Achievement of member growth and retention targets

  • Ensuring we support the communities we serve through local sponsorship engagement

  • Monitoring competitor activity and market trends within the region

  • Ensuring we provide the highest standards of professional pharmacy services

  • Identifying new or improved business strategies, products and services

  • Providing impressive customer service, including monitoring and managing complaints, dispensary flow and waiting times

  • People management, including performance management, succession planning, WHS, leave and absenteeism

  • Championing change management and culture

  • Managing the budgeting process

  • Maintaining the highest levels of safety for teams, members and customers

  • Compliance to company policies and procedures

Ideal Candidate Profile

To be successful in this role you will need to demonstrate:

  • Strong commercial acumen with proven leadership in retail management

  • Excellent communication, interpersonal, and presentation skills

  • Skilled problem solver with experience in change management

  • Demonstrated success in performance and people management

  • Committed to delivering outstanding customer service

You will also require the following qualifications and experience:

  • Tertiary qualification preferred, qualified and experienced pharmacists are encouraged to apply

  • Senior retail management experience at a corporate level

  • Retail management experience

  • Multi-site and state management experience

  • Experience working within community pharmacy is highly advantageous

As a member of our team, you will enjoy:

  • An attractive remuneration package

  • Career development opportunities

  • Working within a supportive team environment which encourages our values of care, communicate, collaborate and celebrate

  • Employee discounts across our entire range of health and beauty products

  • Working for an organization that supports the community and genuinely cares about its customers through sponsorships and investment in our business

Please note that regular travel interstate and throughout Victoria is a requirement of this position.

For further information, please contact

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