Technical Customer Service Representative

1 week ago

Scoresby, Australia Johnson Controls Full time

**The company**:
**About this opportunity**:
The Technical Customer Service Representative (TCSR) is accountable for excellent customer service experience in the ANZ region. The TCSR will have frequent interactions with internal stakeholders such as sales and operational teams (factories) within the organisation. To provide the highest possible level of service, the TCSR will have to interact directly with clients and adhere to policies and procedures as instructed.
- This role will be _**_12 months_**_ fixed term._

**Responsibilities**:

- Acknowledge new orders and process them in a timely manner. Orders will include, but not limited to, spares, BTO’s, CCU’s and Licenses.
- Issue quotes for spares as requested, including pricing and availability
- Acknowledge and respond to enquiries in a timely manner
- Maintain and commit to accurate Customer Requested Dates in the ERP system
- Any delays or extended lead times must be communicated to clients immediately
- Assist the business in achieving its sales goals (both revenue numbers and deadlines)
- Coordination of activities with many departments, including logistics, demand planning, technical support, product management and sales
- Execute timely shipping arrangements with customers
- Active use of Salesforce for communications, orders, and customer complaints
- Investigating and resolving client issues
- Committed to effective backorder management, following up orders that are overdue
- Resolve any backorder-related issues with internal and external stakeholders. Proactive in notifying the CS Manager of any difficulties in a timely way.
- Actively engage with overseas internal factories to ensure seamless execution
- Appropriate Salesforce escalation of complaint cases to L&D department, sales reps and management
- Monitor the status of complaints and ensure that they are resolved and closed in a timely manner
- Ensure clear roles and responsibilities between the functions and free up sales reps for more face time with customers
- Increase solution-focused customer service
- Cross training team members
- Backup other TCSR when they are not available

**What we are looking for**:

- Relevant Customer Service experience
- Good communication and interpersonal skills
- Passionate about customer service and excellent telephone manner
- High level of integrity and able to work under stress with on-time deliverables
- Good planning and prioritization skills
- Self-starter and independent
- Good attention to detail and proactive individual
- Knowledge of ERP’s, Salesforce, and MS Office beneficial
- Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process._

Only applicants who have a current right to work in Australia will be considered.

**How to Apply**:
LI-JS4

  • Technical Customer Service Representative

    1 week ago

    Scoresby, Australia Johnson Controls Full time

    Job details **Employment Type**: Full-Time **Location**: Scoresby, Victoria, Australia **Job Category**: Customer Support **Job Number**: WD30242310 **Job Description**: **The company**: **About this opportunity**: The Technical Customer Service Representative (TCSR) is accountable for excellent customer service experience in the ANZ region. The TCSR will...

  • Customer Service Representative

    1 week ago

    Scoresby, Australia Johnson Controls Full time

    **The company**: **About this opportunity**: The Customer Service Representative (CSR) is accountable for excellent customer service experience in the ANZ region. The CSR will have frequent interactions with internal stakeholders such as sales and operational teams (factories) within the organisation. To provide the highest possible level of service, the CSR...

  • Service Solutions Representative

    1 week ago

    Scoresby, Australia Linde Material Handling Pty. Ltd. Full time

    Linde Material Handling is a major participant in the Material Handling industry in Australia since 1971 and now a part of the global KION Group. We're built on a strong foundation by delivering expert service and product solutions to our customers. We believe that our success is the result of the skills and commitment from our team members. We have an...

  • Team Leader

    2 weeks ago

    Scoresby, Australia Newell Brands Full time

    **Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Sunbeam, Rubbermaid, Sistema, Sharpie, Coleman and NUK, and 25,000 talented employees around the world.** **Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through...

  • Team Leader

    1 week ago

    Scoresby, Australia Newell Brands Full time

    **Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Sunbeam, Rubbermaid, Sistema, Sharpie, Coleman and NUK, and 25,000 talented employees around the world.** **Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through...

  • Customer Service Officer

    2 weeks ago

    Scoresby, Australia Charterhouse Full time

    Scoresby $66,000 incl super Customer Service Full-time, permanent position | Global business | Outsanding perks & career development opportunities - **You will work 5 days a week on a rotating roster, 8.30 am to 7 pm | Hybrid work**: - **Prior customer service experience, ideally in a call centre environment**: - **Training and equipment will be...

  • Customer Service Officer

    2 weeks ago

    Scoresby, Australia Charterhouse Full time

    Full-time, permanent position | Global business | Outsanding perks & career development opportunities - **You will work 5 days a week on a rotating roster, 8.30 am to 7 pm | Hybrid work**: - **Prior customer service experience, ideally in a call centre environment**: - **Training and equipment will be provided** **About the role**: This is an amazing...

  • Customer Service Officer

    4 hours ago

    Scoresby, Australia Plastic Solutions Australia Full time

    Deliver professional customer service by addressing enquiries, identifying customer requirements, processing orders and communicating status. - Working within a small, dedicated team, you will be the first point of call to PSA. - Strong mathematical aptitude and English competency (able to calculate sums accurately and quickly) - Assist with logistics...

  • Customer Service Consultant

    2 days ago

    Scoresby, Australia Chandler Macleod Full time

    "Our people are the heartbeats of our organisation and are empowered to bring their authentic workplace. Our culture of collaboration drives our diverse way of thing and passion for continual evolution. We are Immer Besser" **About the Company**: Our client, Miele Australia is an independent family-owned company who have been in operation for over 120...

  • Customer Service Advisor

    7 days ago

    Scoresby, Australia Cummins Inc. Full time

    **Customer Service Advisor - Parts** **Description** Our culture believes in **POWERING YOUR POTENTIAL**. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while...