Disability Client Service Manager

**About Us**

InLife is a rapidly growing, financially healthy social enterprise working to improve the lives of people with disability. We're technology focused and innovative, with a start-up culture and super-supportive team focused on creating an amazing experience for our clients and team.

Our clients may have physical disability, acquired brain injury, neurological conditions, intellectual disability or autism. We're honoured that many of our clients rely solely on InLife for their essential support needs. Nobody else. Just us.

**The role**

The role of Client Service Manager (or CSM) at InLife is like no other in our sector At the heart of this role is second-to-none client relationship management combined with the leadership of a group of coordinators who create amazing support teams around our clients, in their homes or shared accommodation settings.

We think you'll rediscover the joy of why you joined the disability sector in the first place. We don't focus on meeting KPIs or tying you to a desk - you'll be trusted and supported to manage your region and team and will work closely with our clients and their families. We're low on bureaucracy so you can stay focused on outcomes for our clients - no “jumping through 20 hoops for approval” here.

As a respected and experienced leader in our sector, you will share with us a passion for leading your team, challenging the status quo, and empowering and advocating for your clients. You will take the lead in pushing boundaries to transform the experience of disability support by upholding client choice and setting quality standards.

All our roles have a component of occasional direct support work - it's the way we maintain close relationships and connections with, and an understanding of, our clients' ongoing support needs. There's also no sales or business development targets. We rely on referrals and word of mouth - you focus on delivering the best possible service, and the rest will follow :)

**To be successful you'll have**
- Demonstrated leadership expertise in all areas of client support with typically 10 years of disability support experience, across many settings.
- An unwavering commitment to client choice, control and self advocacy.
- A depth of experience leading teams to set up and work with stakeholders to deliver complex client programs and capacity building with clients to support choice and control.
- Significant experience managing multiple stakeholders, conflict and negotiations and comfort making decisions that balance risk, client outcomes and commercial/strategic issues.
- Team leadership and people development expertise
- Technical savvy to manage multiple operational apps and make data driven decisions
- A qualification or formal training in disability/community services or similar.

This is an opportunity to work with an innovative and exciting disability support organisation. If you're passionate about improving the lives of people with disability, open to new and innovative ways of thinking and want to be a part of exciting change, then this role is for you.

As part of our recruitment process, certain checks will be undertaken with your permission, including an NDIS Worker Screening Check that you must have before you can start work.

We encourage all of our staff to be vaccinated for COVID-19 and current recommendations about vaccination can be found on ATAGI website.

Get in touch with us for a confidential chat or copy of the job description that elaborates on the role further.

At InLife, diversity and inclusion is part of our DNA. We celebrate the amazing differences we all bring to our work and we actively ensure that everyone feels safe and supported in our workplaces.

We also know that we continue to learn more about inclusion every day, so if there is something you think we could do differently to make InLife a place you could picture yourself working, we're all ears.