Customer Support Team Leader

4 days ago


Parramatta, Australia TenacityCX Full time

Work for two well regarded people managers in the contact centre soace - A global ASX listed company with over 50,000 staff globally - Team Lead role in their contact centre, $92k incl super, blended WFH & in office Tenacity CX are Australia’s leading supplier of recruitment solutions to the Customer Experience industry. We are looking for a motivated Team Leader who is highly customer focused, with proven Contact Centre experience. We are after someone with a "Customer Success" AND "Brand Ambassador" mindset - a creative thinker who can bring new ideas to the table **To be successful in the role you will need the following skills & attributes**: - A solid understanding of the contact centre environment - Proven experience of leading teams (2+ years) - Highly focused on providing an exceptional customer experience - Passionate about leading and developing a team - High-level communicator with strong people skills - Constantly thinking outside the box - Drive & motivation to be successful and grow within the role - Ability to create a strong team culture and successful working environment **What's in it for you?** - Highly driven & supportive management team - Working for a company that has strong retention of its people Note that this will initially be in office whilst onboarding and then a hybrid role there after - 2-3 days in office and 2-3 work from home. Located in North Ryde (nice offices). We are interviewing immediately - Do not miss this fantastic opportunity APPLY TODAY



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