Business Support Team Leader

Great Parramatta Location
- Salary Packaging & Employee Assistance Program
- Welcoming & Supportive Company

**About Us**

Zest Care (part of Independence Australia Group) exists to create positive experiences with our disability and family services clients, supporting them in the home and to access their community.

We connect Support Workers to clients while keeping individualised services, flexibility, choice, and control.

**About You**

You are a passionate people leader, who enjoys leading, coaching and developing teams to drive continued success. You have the ability to drive a high-performance culture, you’re innovative and think outside the box. You have a strong understanding of performance metrics, coaching and development, leading change and ability to resolve people, operational, technical and customer issues. You are target driven and love the satisfaction you get from achieving ambitious growth and helping more people.

**What you’ll be doing**:
This Team Leader is accountable for leading a team of Business Support Officers and Support Workers to maintain rosters of our client’s schedules to help them achieve their goals.

This is a busy and fast paced role, so we are looking for energy and passion to lead this team to thrill and delight our clients and Support Workers to continue to grow our client base.
- Developing a team of high performing, highly professional, motivated and engaged Business Support Officers to achieve client satisfaction and growth targets
- Identify and implement appropriate coaching and training strategies and ensure succession and development planning is in place
- Successfully identify opportunities for improved processes and guide the team through change and evolving systems
- Building and maintaining strong and effective relationships across the business
- Ensure compliance with all relevant legislation through quality monitoring processes
- Be a role model for professional behaviour and demonstrate our values

**What we look for in our Team Leader**:

- Experience in leading teams (Contact Centre experience highly desirable)
- Demonstrated experience and obvious **_passion for coaching_**, developing and leading small to medium size teams.
- Demonstrated ability to plan, implement and manage change, including **_high level analytical planning _**and decision making abilities.
- Well-developed liaison and communication skills and the capacity to **_negotiate and resolve conflict_** with clients, staff and management
- A vibrant and energetic personality, driven by your team’s success
- High levels of empathy and engagement and the ability to express both professionally
- Availability to work in Parramatta office minimum four days per week (WFH one day)
- Flexible attitude with a mature approach to work in a fast paced and changing environment

**What's in it for you?**
- Joining a supportive, person-centred culture in an exciting period of growth
- Mentoring, training and development opportunities
- Employee Assistance Program - Independent confidential counselling service.
- Option for Salary Packaging to increase your take home pay
- An organisation committed to quality, workforce innovation, training, continuous improvement, and professional development.
- Team that genuinely cares for its clients and staff
- Great work/life balance
- Rewarding career making a real difference.
- Monthly team events and other regular social events

**Pre-employment checks**
- Checks: Reference check, criminal check
- Clearances - WWCC, NDISWC
- COVID-19 Vaccination Proof including Booster