Accounts Receivable Officer

15 hours ago

North Sydney, Australia Invocare Full time

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

InvoCare is looking for an expert Accounts Receivable professional to manage our funeral ledger.

**About You**:
You are an excellent communicator with top-notch customer service skills, strong administrative and organizational abilities, and intermediate Excel proficiency. Meticulous and detail-oriented, you have proven experience in collections and exceptional time management skills. Your ability to build and negotiate relationships at all levels, multitask, and meet deadlines is matched by your forward-thinking and proactive approach.

**About the role**:
Working within a team of four you will manage part of the Funeral ledger. The role is full end to end AR, from posting and allocation of cash, following up on overdue accounts, answering queries, and resolving issues.

Key Responsibilities:

- Ledger Management: Oversee your ledger (Probate, Public Trustees, Coroners Courts, legal accounts).
- Collections: Meet collection targets by actively pursuing overdue accounts.
- Payment Processing: Daily processing and allocation of payments (partially automated).
- Customer Interaction: Manage inbound and outbound calls.
- Discrepancy Resolution: Correct fund transfers and balance adjustments, maintaining detailed account notes.
- Stakeholder Relationships: Build strong internal and external relationships.
- Documentation: Print statements and invoices post-month-end.
- AR Tickets: Efficiently manage assigned AR tickets.
- Credits and Refunds: Process accurately.
- Administrative Tasks: Support during busy periods and month-end.
- Transactional Cover: Handle BPAY, DDR, credit card, and direct deposit payments.
- Fund Payment Cover: Ensure accurate fund payments.

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- Annual family day social events Set remuneration bands with regular performance discussions and remuneration reviews

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

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