Collections Officer

1 day ago

Newcastle, Australia G&C Mutual Bank Full time

**Your Organisation**

Join a collaborative, values-based, and purpose driven bank that works proactively to empower its customers to be confident about their financial future.

Established in 1959, G&C Mutual Bank has grown to be one of Australia’s strongest customer-owned banks. Customer focussed and values-driven, our continued success is built on a foundation of responsible, ethical decisions that benefit our customers and the community. Our profits are reinvested to provide better products and services for our customers.

If that resonates with you, we’d like to hear from you. Experience the G&C Mutual Bank difference - ‘It’s your bank, because you own it’.

**Your Opportunity**
- Controlling the number of aged delinquent accounts and overdrawn saving accounts through inbound and outbound calling
- Producing default notices and other regular communications within the required time frame
- Monitoring credit facilities for restructure, write off (within DLA), and escalating where needed
- Assess and make recommendations to manage hardship cases
- Complying with relevant regulatory obligations and utilising technologies for accurate record keeping

**Your Profile**

You are a detail-oriented and customer focussed Collections professional with a sound understanding of relevant legislation. With exceptional communication skills, you consistently work to negotiate sustainable outcomes for the business while maintaining positive, ongoing relationships with members. You thrive in a busy, results-focussed environment, demonstrating motivation to work effectively in a team environment and independently where needed. Flexible to work a rotating roster with a span of hours of 8am - 6pm.

**Your Benefits**

We value our employees by providing:

- Above Award remuneration
- Discretionary bonus based on organisational performance
- Discounts on financial and lifestyle products (some with qualifying period)
- Incentives for independent study
- Opportunities for ongoing learning and career development
- Paid Volunteering Leave Day

We’ve built a team that values service, teamwork and integrity, to go above and beyond for our members. We have a focus on performance and continuous improvement and work collaboratively to get it right. As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive toward a collaborative culture which capitalises on the diverse skills, backgrounds and experiences of our employees.

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