Member Service Manager

5 days ago

Perth, Australia Hastings People Full time

Truly amazing place to work
- Outstanding concierge team in place
- Salary circa $85,000 plus super

**Client Profile**

Our client has created a brand new space that can only be described as a life for less ordinary behaviour. A club for members who want to work or work out, relax and unwind or wine up and indulge. A club where a workday can feel like a holiday, and a yoga class can turn into a quiet noble bender.

As a leader in the Member Experience / Concierge Team, you will be responsible for ensuring that members and guests needs are not only met but exceeded. This team finds innovative and thoughtful ways to make each member or guest experience unique based on a deep understanding of their needs and desires.

To be considered for this role you will have:

- Minimum of 5 years hospitality / guest management experience
- Exceptional guest service standards and ability to develop genuine relationships and connections with guests
- Skilled in technology and understanding the importance of customer relation management technology - experience with BPOS, Seven Rooms and CRM platforms highly desirable
- Knowledge of hotel / hospitality operations
- Strong experience in training and management of a professional and passionate hospitality team, recognising that our people make our club
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including evenings and weekends

The salary on offer is circa $85,000 plus super.

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