Service Advisor

1 week ago

Melbourne, Australia Inchcape Full time

**About Us**

At Subaru Melbourne, our mission is to help Australians to get more out of life. Subaru are in the business of removing obstacles for customers choosing, buying and owning a vehicle. It's what we do.
- The **imagination** to create change and do things differently.
- And **quality** that underpins everything we do.
- An independent can do **spirit** that heroes drive and enthusiasm.

We do the common things uncommonly well, rise to every challenge, solve problems and turn ideas into reality. Most importantly, it's not what we say we do, but what we do that really matters.

Our **Subaru **service centre based at **Docklands **is seeking an experienced **Service Advisor** to join our highly successful team. You will be responsible for assisting and supporting the Service Manager to drive and maximise productivity, efficiency and profitability through providing quality workmanship and the highest levels of customer satisfaction.

**Duties include**:

- Review completed repair order
- Process customer payments
- Ensure all daily transaction paperwork is completed including repair orders
- Generate and monitor the daily run sheets
- Develop and maintain effective customer relationships including delivering on promises
- Arrange and own the service loan vehicle process for customers
- Coordinate service bookings
- Ensure the service centre & parts display areas are presentable at all times
- Previous experience and demonstrated success in a Service Advisor role
- Experience with leading a small team
- Highly developed customer service skills including ability to confidently resolve conflict
- Confident written and verbal communication
- Well organised and efficient with high attention to detail
- A high level of professionalism
- Current Driver's licence and clean driving record

You will also need to demonstrate your desire to perform at the highest level whilst helping to create an environment that is totally focused on customer service.

In return, you will have the support of an experienced team as well as excellent staff and customer facilities, access to a range of employee benefits and the latest in factory training and equipment. This is an excellent opportunity to progress your career to the next level with a premium product

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