Client Manager

Job Summary:
THE TEAM

The Client Services team is responsible for the delivery of exceptional ticketing service to clients (Venue & Promoter) through the effective management of client requirements. Working closely and collaboratively with both clients and internal stakeholders ensuring systems and process are delivered to ensure not only a positive client experience but also positive customer experience. The Client Services team are key to maintaining a strong and connected client relationship and plays a critical role in the development and implementation of ticketing strategies to maximise sales.

THE JOB

You will work as a team member within the Client Services team sharing knowledge, information and valuable client feedback with other colleagues to assist in the formulation and implementation of strategies that create an outstanding ticketing service to our clients. You must maintain and nurture client relationships to ensure their ongoing development by providing optimum benefits from Ticketmaster technology and marketing initiatives.

WHAT YOU WILL BE DOING

You will have direct responsibility for overseeing the management of a specific client base whilst ensuring that all contractual obligations are understood and achieved. You will plan and deploy ticketing strategies for future events including revised reporting opportunities, marketing campaigns and event day operations when required. You will work closely with staff in the Event Programming and Product Support Departments ensuring they are kept fully informed about upcoming events and services that have been committed to clients.

Working closely with the Marketing Department, you will develop marketing initiatives specific to client needs in order to maximise ticket sales. You will also be required to develop post event reports, event analysis and provide recommendations for future events. Be available to work flexible hours, including weekends and public holidays for event operation support.

WHAT YOU NEED TO KNOW

Communication

You must be able to demonstrate strong communication skills, both written and verbal. Strong ability to communicate with clarity and confidence business developments and each client’s requirements and deadlines to internal and external customers.

Research/Analytical

You will need to possess an up to date knowledge of industry developments incorporating marketing and technological advances, both internally and externally.

Computer literacy

I.T. literacy essential - Windows Office Suite (PowerPoint, Word, Excel and Outlook).

Flexibility

You must demonstrate an ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence.

Customer / Client Focus

Ensure Ticketmaster’s internal and external customers’ needs are continually satisfied. Maintain and build of strong customer relationships with current and future clients.

People Management & Leadership

Set an example for staff in the local office. Effectively manage the professional requirements of Ticketmaster’s internal and external customers. Lead by example; gather support from staff and work together to achieve desired outcomes.

EQUAL OPPORTUNITIES

CULTURE

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passiondelivering world class experiences - Fan First.

You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.

Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.

Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.

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