Client Specialist

2 weeks ago

Melbourne City Centre, Australia Ticketmaster-Singapore Full time

Job Summary:
THE TEAM

The Archtics team provides support to their clients where the focus is bringing to market the best in class Ticketmaster advanced products to drive revenue and sales growth amongst clients.

THE JOB

The Solutions Specialist responsible for product and client support and management of clients of the Archtics department. You will serve as account manager for key clients using Ticketmaster’s Archtics platform and integrated advanced products.

WHAT YOU WILL BE DOING

The Solutions Specialist - Client assists in the maintenance and support of Ticketmaster’s current and introduced products which includes working to:
- Manage and complete support request workload submitted via the Client Solutions HelpDesk portal- Manage client builds and changes using the Archtics and Account Manager product- Communicate and demonstrate product updates, new features and functionality.- Provide training of new features and functionality to clients and internal Ticketmaster staff.- Understand, prioritise, and effectively communicate software issues for escalation.- Provide event day support to clients and internal Ticketmaster staff.- Facilitate improved product usage through suggested business process improvements and advanced training.- Facilitate product advancement through communication of client suggestions of increased product functionality.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)- Well-developed interpersonal and communication skills in addition to written skills for documentation and communication with clients- Proficiency with Microsoft Office products- Proven ability to handle more than one task at once and prioritise tasks- Demonstrate flexibility in any given task- Some knowledge of database systems preferred but not required- Box office and/or seasonal ticketing, membership and subscription experience preferred but not required

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

LI-NL1

LI-hybrid

TMAU

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