Wpi Team Coordinator

4 days ago

Adelaide Region SA, Australia EML Full time

**WPI Team Coordinator**:
SA - Adelaide Workers Compensation Full Time
- **Provide clients and intermediaries with a high level of customer service**:

- **Work for an organisation that celebrates success with reward and recognition**

**EML** is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,900 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Sitting within the Technical Services department, in the whole person impairment team; the Team Coordinator is responsible for providing administrative support to a large range of stakeholders, enabling EML to pro-actively manage claims effectively within the legislation and achieve compliance with set performance measures.

This will be a permanent position commencing immediately based in the Adelaide office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Assist with medical appointments (including IMEs and PIAs), investigations, hospital reports and interpreter services in a timely manner
- Draft medical report requests and letters and follow up responses
- Contact providers for information (i.e. clinical notes, pathology/imaging reports) and conduct referrals
- Manage relevant team inboxes and respond to enquiries as required
- Uploading RTW plans and sending copies to stakeholders
- Make any assigned travel or accommodation bookings including contact with workers, employers and providers
- General administration duties like answering incoming calls, taking messages, managing basic enquiries, photocopying, faxing, binding and collating information when required

**ABOUT YOU**
- Advanced competency in the use of Microsoft Word and Microsoft Excel
- Superior time management and organisation skills to direct and prioritise own responsibilities and workflow
- Customer Service and/or Office experience
- Experience in providing high quality administrative support in a fast-paced team environment

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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