Applications Support Analyst

2 weeks ago

Richmond, Australia Epworth Healthcare Full time

**You will make an impact by**:

- The triage of all escalated Incidents, request for change, problems, errors and service requests. The undertaking of addressing with the view to restore service of all assigned support calls.
- Providing an acceptable workaround to the Epworth users in a prompt fashion if a resolution is not readily available.
- Assist with the implementation and/or upgrade of systems
- Ensure that integrations are monitored, functioning correctly and issues are resolved or escalated where required.

**To be successful in this role**
You will be someone with experience in delivering and managing cloud technologies and a willingness to bring innovative ideas, new approaches to existing practices and a diverse mindset to the team.

**You will have**:

- Knowledge of middleware and integration technologies.
- Strategic thinker with strong analytical and problem-solving abilities
- 2+ years IT industry with experience in delivery, software support and/or development
- Extensive information systems and supervisory management experience in a complex organisation, preferably within the Health Sector or similar
- ITIL qualifications with service management experience in an operational environment, desirable
- Certifications in relevant field, desirable

Position Description Inherent Requirements

**Additional Information**:
At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:

- Epworth’s enhanced Not for Profit status ( provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth

**At Epworth, we care.**
We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

**Enquire / Apply**
Sound interesting? To apply, click the **I'm Interested**button and attach your CV and cover letter.

For more information, refer to the attached position description or contact Epworth Talent on (03) 9426 0606.
- As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you)._
- At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care._

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