Customer Information System Consultant

2 weeks ago

Parramatta, Australia Parramatta City Council Full time

Lead and manage system improvement projects
- Prepare strategies and plans to manage system changes

The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future.

**About the role**

The Customer Information System Consultant (CIS Consultant) will work closely with Customer Service Centre leadership team and Area Managers cross Council to develop and implement technological system solutions to improve customers’ experience. CIS Consultant will also be responsible for developing and delivering training programs for Customer Service Centre.

**About You**

Customer Relationship Management (CRM) System experience.

Minimum 5 years experience in managing/delivering large IT projects and 5 years’ experience in delivering training to small to medium size groups:

- Experience in developing and maintaining strong working relationships across a broad range of stakeholders.
- Experience in the communication and education of an information system to all levels of an organisation.
- Experience in initiating and implement change.

**What’s on offer**

We are offering an attractive base salary of $101,451.75 plus superannuation.

In addition City of Parramatta also offer excellent employee benefits which include:

- A range of flexible work arrangements including hybrid WFH arrangements
- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Central Parramatta location (Public transport at our door, discounted parking)
- Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
- Learning and Development opportunities
- Health and Wellbeing programs (Fitness Passport, Flu Shots)

**How to apply**
- City of Parramatta Council embraces diversity, and we encourage all applicants; including Aboriginal and Torres Strait Islander people, people with disability, gender diverse, LGBTIQ, veterans and culturally diverse communities to join Council. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace._

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