Receptionist

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.

The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high-performance workplace that is characterized by creativity, innovation, flexibility, and quality delivery.

Funds in Court (FIC) supports the Senior Master, who holds funds, investments, and assets, principally for people with a disability. FIC works to ensure the safe and effective investment of clients' funds at low cost, and to use funds in a manner that responds to clients' diverse needs and aspirations. FIC is a self-funded, not-for-profit division of the Court that also manages funds paid into Court.

**About the Role**

The Receptionist is responsible for being the first point of contact for all enquiries to Funds in Court (FIC). As the first point of contact, this role must establish and strengthen effective networks and relationships ensuring timely, appropriate and efficient communication links with internal and external stakeholders.

Duties and responsibilities include:

- Performing client and telephone reception duties, direct enquiries to the appropriate section and officer within FIC. This includes:

- Promptly vetting and assessing telephone inquiries
- Dealing with inquiries at first instance, assessing significance, judging priorities and status and referring only those inquiries which need be referred to relevant officers in priority order.
- Responsiblity for providing appropriate response to internal and external queries including:

- Providing general information about FIC

**About You**
- Experience of a call management and telephone control system (TouchPoint would be an advantage)
- Proven ability to perform all aspects of receptionist duties
- Excellent telephone manner, in particular experience in working with people who may have an Acquired Brain Injury (ABI) Intellectual Disability and people with Mental Health issues.

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.