Assistant Service Manager

2 days ago

Canning Vale, Australia Autoleague Full time

**Canning Vale Toyota**have a rare opportunity for a customer focused** Assistant Service Manager** to join our Service leadership team.

Are you passionate about automobiles and customer service? Do you have what it takes to excel in a dynamic, fast-paced environment? If so, we want you to join our team.

**Role**

As a **Assistant Service Manager** **at Canning Vale Toyota**, you'll play a pivotal role in ensuring our customers receive the best service experience. Your proven leadership ability will enable you to coach our team of advisors to ensure they are on track to achieve the departments objectives.

Your responsibilities will include:

- Oversee the coordination of service operations, guiding the scheduling and dispatching of work to optimise team productivity and customer satisfaction.
- Mentor service advisors and technicians, promoting a culture of continuous learning, teamwork, and high performance.
- Uphold and champion service quality standards, ensuring all vehicles are returned to customers in peak condition.
- Support the resolution of customer concerns by coaching staff through challenges and intervening directly on complex issues where required.
- Greet and assist customers, ensuring their concerns and needs are addressed promptly.
- Manage service appointments, dispatch work orders to technicians, and oversee the entire service process.
- Provide guidance and support to service advisors and technicians, fostering a collaborative and efficient working environment.
- Ensure service quality standards are met, and customer vehicles are returned in optimal condition.
- Handle customer inquiries, resolve issues, and escalate complex concerns when necessary.

**You**
- Proven experience as a Senior Service Advisor/Assistant Manager in a high-volume dealership environment is preferred
- Strong communication and interpersonal skills.
- Excellent organisational and multitasking abilities.
- Leadership qualities.
- Demonstrated ability to delegate responsibility, work with, mentor & coach employees’ positivity developing their skills & capabilities.
- Demonstrates the highest level of business ethics, integrity & resilience.

**What we offer**:

- Competitive salary and benefits package.
- A supportive and friendly work environment.
- Career Progression with Training and Development Opportunities
- Employee Rewards and Recognition programs
- Employee Assistance Program (EAP). Access to free, confidential, professional counselling
- Generous employee discounts & attractive benefits
- Join One of Largest Automotive Groups in Australia

**Please note**:Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion.

All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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