IT Support Analyst

2 days ago

Wetherill Park, Australia Sika Full time

Company Description

Sika Australia is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.

We are a Global Organisation with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia.

We are currently seeking a highly motivated **IT Support Analyst **to join our **Wetherill Park, NSW **Branch.

Reporting directly to the IT Manager, this dynamic, fast paced role will have you be responsible for day-to-day support of desktops / laptops and their updates for Sika users nationally.

**Job Description**:

- First point of contact for all hardware and software troubleshooting
- Assist with the purchase and allocation of all hardware, software, and peripherals
- To respond, document and resolve IT related queries in a timely manner.
- Provide user support on all hardware (desktops, laptops, printers) when required.
- Administration of all IT assets
- Organising IT Hardware and access for all new recruits
- Enforcing Sika's IT Security Policies
- Implement special project as and when required by the management.

**Qualifications**:

- Have a minimum 2 years’ experience in a similar role.
- Knowledge of Windows Operating Systems, Microsoft Office 365
- Have general Desktop / Laptop and Smart Phone troubleshooting skills.
- Thorough understanding of IT practices
- Desirable experience with Active Directory and Microsoft Azure

Additional Information

As a market leader, Sika Australia understands and recognises the contribution employees make to the success of our business. In return for your experience and commitment, you will be rewarded with a competitive salary package with an opportunity to thrive and grow within the organisation.

**EMPLOYEE REWARDS AND BENEFITS**:

- Annual Birthday gift card
- Bi-monthly site BBQ’s
- Wellness Wednesday webinars
- Employee Assistance Program (EAP)
- Ongoing Training and Development opportunities
- Hybrid working opportunities
- Employee Wellbeing Program
- Recognition of Service Awards

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