Service Desk Officer

**Full Time Permanent Position**

**Band 4 - Salary Range $70,018 to $74,233** **per annum + 11.5% Super + ADO**

**Salary offered will depend on level of skills and experience.**

**About Melton City Council**

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

**The Opportunity**

With unprecedented growth in the region, Melton has committed significant investment in the construction of new building assets. Along with best practice maintenance and management practices of its existing portfolio of buildings and facilities. These are utilised to deliver Councils’ services to the Community as well as those from third party and other providers.

This role provides an opportunity to work as part of the Facilities Maintenance team on the Frontline Service Desk. Providing general administrative and business support to the team. The role will further enable the development of the incumbent’s customer management, facility maintenance and incident triage skills. The position reports to the Program Leader Frontline Services working as part of the Engineering and Asset Services under the City Delivery directorate.

**Key Responsibilities**
- Receive completion notices, request for further information or other documentation from Contractors and Suppliers. Enter data into maintenance management systems and escalate follow up actions as required.
- Assist the Service Desk Maintenance Specialist with receipt and provision of desktop triage for routine and simple fault reports, assign work orders and purchase requisitions as directed to the In-House Services team or Specialist Trade Contractors and Suppliers.
- Escalate non routine and/or complex fault reports and requests to the Maintenance Services Officer for further on-site investigation and mitigation.
- Maintain a high level of confidentiality and discretion in the handling of a wide range of information.

To view the **Position Description**, click **here**.

**About you**

**_ To be successful in this role you will have the following:_**
- Certificate 3 in Business Administration or higher or other post trade or post-secondary qualification below diploma or degree with knowledge and skills gained through 'on the job'
training commensurate with the requirements of this role.
- Experience working in a multi-disciplined team to achieve set objectives, specifically in the fields of facility management, maintenance and regulatory compliance.
- Well-developed customer service skills for appropriate and successful interaction with facility users, service contractors, suppliers and the like.
- Current valid Victorian Driver’s Licence.

**Culture and Values**

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture

**Benefits**

There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- 13 ADO's (Accrued Day Off) per year
- 5 weeks annual leave
- Flexible Working Hours
- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave **(Super is paid during parental leave)**:

- 3 weeks Paid Secondary Carer Leave
- Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
- Wellbeing initiatives
- Subsidised Uniforms

**How To Apply**

If you require further information about the position, please contact **Peter Burns**, Acting Program Leader Front Line Services on **9747 5977**.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.

**To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.**

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