Services Officer

Business Unit:
**Melton Customer**
- Function:
**Operations**
- Job Code:
**703302**

**_Services Officer - Melton_**
- Travel the great state of Victoria while you work
- Permanent Part Time opportunity with career growth and progression opportunities
- **$42.4772 per hour + super + 4 weeks leave & 17.5% loading**

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

**_About the role_**

The **Services Officer - Melton**is a permanent, part-time position.

In this role you will give the best possible service delivery to customers travelling on V/Line services while supporting safety on and around the rail. Your responsibilities will include selling Myki and V/Net tickets, making platform announcements, assisting passengers, and maintaining the cleanliness of the station and its facilities.

Depending on scheduling and business needs, you may be required to sign on and work at various stations along the Ballarat line within 80km of your Home Depot or place of residence.
- Key Accountabilities include:_
- Communicate accurate and timely information to customers, ensuring coach replacements are organised where required
- Complete ticket sales and seat reservations
- Maintain the presentation and cleanliness of the station
- Required to work at other stations along the Ballarat line on an ad-hoc basis
- Opportunity to work as a Reserve Conductor
- Ensure safety on and around the station, for customers, colleagues, and yourself

This permanent, part-time role has a**4-week rotating roster. Your main hours will be Monday - Friday between 9am - 11am. You may be required to do shifts outside of these hours based on rostering and business requirements. There may also be opportunities to pick up additional hours.

**_ About you_**

Having previous experience in face-to-face customer service and an operational environment is an advantage, as is demonstrating good situational awareness and prioritising safety in the workplace. Knowledge in rostering that aligns with an enterprise agreement can be beneficial, but it is not a requirement. Experience in rail, transport, hospitality, retail, supply, manufacturing, care work, or any profession valuing safety equally with service is ideal.

**To be successful in this role, you already have**:

- Successful completion of **Year 10** (minimum)
- Victorian **Driver Licence**:

- Willingness & ability to travel to other stations, to provide service along the line
- Availability for shift work & overtime
- Previous face-to-face **customer service** experience and a demonstrated commitment to workplace **safety**:

- Strong verbal & written communication skills
- Ability to adapt to changing environments
- Strong focus on safety culture
- In addition to free myki travel, we offer:_

**Community impact** - Make a genuine difference. Work in a role that connects Victorians, every day.

**Huge potential** - We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.

**Dynamic environment** - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.

**Collaborative team** - You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

**Flexible working** - We support flexible working. Work in a way that supports you to thrive in your role.

**_ What we offer_**

You will gain a Cert 3 in Customer Rail Operations across 3-4 weeks, and then have an additional 2-3 weeks completing On-The-Job training. Whilst completing both of those, you will be on a **Trainee Staff rate ($27.4874)**. Once qualified your rate will be as **Services Officer ($**42.4772**),**plus loadings & penalty rates, in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2023.

**_ How to Apply_**

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.
- V/Line is an equal-opportunity employer. We are committed to providing an environment of mutual respect and we _welcome applicants from any background_. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community. _#LI-DNI_