
Service Desk Officer
7 days ago
**Full Time Permanent Position**
**Band 4 - Salary Range $72,119 to $76,460 per annum + 11.5% Super + ADO**
**Salary offered will depend on level of skills and experience.**
**About Melton City Council**
The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.
We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.
**The Opportunity**
With unprecedented growth in the region, Melton has committed significant investment in the construction of new community assets along with best practice maintenance, management, and environmental practices of its existing portfolio of assets. Many of these are utilised to deliver Councils’ services to the Community as well as those from third party and other providers.
This role provides an opportunity to work as part of the Facilities Maintenance team on the Frontline Service Desk. You will process invoices, track trends and consumption data for Electricity, Gas and Water usage at Council’s Buildings, Open Space and street lighting assets.
In addition to assisting with administrative and business support to the team, the role will further enable the development of the incumbent’s customer management, data management, facility maintenance and incident triage skills. The position reports to the Program Leader Frontline Services working as part of the Engineering and Asset Services under the City Delivery directorate.
**Key Responsibilities**
- Carry out goods receipting tasks and purchase requisitioning for Utility Retailer invoices for Buildings, Parks and Street Lighting. Record expenditure and consumption data by site and type using data management procedures and approved processes. Review trends and escalate discrepancies to the Program Leader.
- Receive completion notices, request for further information or other documentation from Contractors and Suppliers. Enter data into maintenance management systems and escalate follow up actions as required.
- Assist the Service Desk Maintenance Specialist with receipt and provision of desktop triage for routine and simple fault reports, assign work orders and purchase requisitions as directed to the In-House Services team or Specialist Trade Contractors and Suppliers.
- Assist the Access Systems and Compliance Officer with the processing of new access requests and the issuing of keys and access cards to approved recipients.
To view the **Position Description**, click **here**.
**About you**
**_ To be successful in this role you will have the following:_**
- Diploma or degree in an associated discipline; or lesser formal qualifications with extensive experience in a relative field.
- Experience working in a multi-disciplined team to achieve set objectives, specifically in the fields of facility management, maintenance and regulatory compliance.
Services.
- Current valid Victorian Driver’s Licence.
**Culture and Values**
Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.
We are Vibrant MELTON. Our values are:
- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture
**Benefits**
There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- 13 ADO's (Accrued Day Off) per year
- 5 weeks annual leave
- Flexible Working Hours
- Extensive Career Development & Leadership Programs
- 16 weeks Paid Parental Leave **(Super is paid during parental leave)**:
- 3 weeks Paid Secondary Carer Leave
- Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
- Wellbeing initiatives
- Subsidised Uniforms
**How To Apply**
If you require further information about the position, please contact **Peter Burns**, Acting Program Leader Front Line Services on **9747 5977**.
Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage y
-
IT Service Desk Officer
22 hours ago
Melton, Australia Melton City Council Full time**Full Time**Permanent**Position** **Band 5 - Salary Range $81,006 to $ 93,280 per annum + 12% Super + ADO** **Salary offered will depend on level of skills and experience.** **Why join Melton City Council?** Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government...
-
Service Desk Officer
1 week ago
Melton, Australia Melton City Council Full time**Full Time Permanent Position** **Band 4 - Salary Range $70,018 to $74,233** **per annum + 11.5% Super + ADO** **Salary offered will depend on level of skills and experience.** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia....
-
Service Desk Analyst
2 weeks ago
Melton, Australia Talent International Full time**Job Details**: **Location** Melton **Salary** Negotiable **Job Type** Full Time **Ref** BBBH100280_1680071089 **Contact** Donal McCann **Posted** about 1 hour ago - Melton Location - Hybrid working Arrangement - Level 1 and 2 Support - Windows Environment This Local Councul is seeking for a Service Desk Analyst who will be responsible for...
-
Dental Front Desk Associate
2 weeks ago
Melton, Australia beBeePatient Full time $60,000 - $74,000Dental Front Desk AssociateWe're seeking a skilled and enthusiastic individual to join our dental team as a Front Desk Associate. In this role, you will be responsible for providing exceptional patient care and ensuring a positive experience for all visitors to the clinic.This is an exciting opportunity to work in a dynamic and innovative environment where...
-
Customer Service Officer
5 days ago
Melton, Australia Charterhouse Full time**An amazing 3-month Customer Service opportunity to join a growing council in the western suburbs with a professional, positive, and enthusiastic team.** - **Must have customer service/ call centre experience**: - **Western suburbs - Melton | Be proactive and passionate about working towards a progressive change in the lives of community members**: -...
-
Customer Service Officer
1 week ago
Melton, Australia TECSIDE Full timeOur client, who supplies products to the electircal industries, is currently looking for an experienced **Customer Service Officer** to join our clients team based in Melton, VIC. The position will be required to deliver exceptional Customer Service to existing and new customers and liaise with all necessary internal departments to ensure total customer...
-
Client Services Officer
2 weeks ago
Melton, Australia Melton City Council Full timeOverviewFull Time Permanent PositionPosition is required to work across various start times - 7.00am, 7.30am & 8.30amBand 4 - Salary Range $74,283 to $78,754 per annum + 12% Super + ADOSalary offered will depend on level of skills and experience.Why join Melton City Council?Melton City Council is proud to serve one of Australia's fastest-growing and most...
-
Client Services Officer
2 weeks ago
Melton, Australia Melton City Council Full timeOverviewFull Time Permanent PositionPosition is required to work across various start times - 7.00am, 7.30am & 8.30amBand 4 - Salary Range $74,283 to $78,754 per annum + 12% Super + ADOSalary offered will depend on level of skills and experience.Why join Melton City Council?Melton City Council is proud to serve one of Australia's fastest-growing and most...
-
Preschool Field Officer Service Lead
2 weeks ago
Melton, Australia Melton City Council Full time**Full Time Permanent Position** **PSFO Level 2 + 2.5%** - **$130,201 **per annum + 11.5% Super + ADO** **The Opportunity** Melton City Council is seeking a Preschool Field Officer Service Lead to manage the governance and operations, including caseload, of the Preschool Field Officer (PSFO) service to state-funded kindergartens in line with the...
-
Library Customer Service Officer
1 week ago
Melton, Australia Melton City Council Full time**Multiple** Part Time Permanent Positions - 24.5 Hours per week** **1 x Monday to Thursday position + One Saturday a month** **1 x Tuesday to Friday **+ One Saturday a month** **Salary Range $61,480 to $64,853 per annum pro rata + 10.5% Super** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a vibrant and...