Administrative Support Officer

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking an Administrative Support Officer to provide support for our Operational Capability Department.

This is a Part Time (0.9FTE), Fixed Term position **Ending 30 June 2026**. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a two day per week presence at Sunshine in line with our hybrid working model.

**About the role**

Reporting to the Commencing Practice Lead, responsibilities of this position include, but not limited to:

- Provide high level administration support and assistance to the Commencing Practice team, including coordinating information, collating presentations and documentation, and preparing communications and reports as requested
- Maintain an effective and efficient filing system in consultation with Central Records to ensure all information is centrally recorded in HPRM, stored confidentially and readily accessible
- Act as the initial point of contact for Commencing Practice by answering calls, answering routine enquiries and processing messages for follow-up/action/referral
- Assist the Commencing Practice Lead and others as directed, with administrative and secretarial support

**About you**

To be considered for this position you will possess qualifications (diploma, degree, or industry certification) with subsequent relevant experience, or an equivalent combination of training and relevant experience. Other requirements include:

- Demonstrated experience and expertise in providing secretarial and administrative support within a large organisation or department.
- Previous experience with an Oracle database and enterprise level learning management system (desirable)

**Working at Ambulance Victoria**

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of **Care, Accountability, Respect**and** Excellence** to life at AV, we want to hear from you

**Important information**

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified **AV2** under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

**How to apply**
- Cover letter outlining your experience and interest in the position
- Current resume
- What systems and strategies do you use to manage a busy inbox and ensure timely responses to internal and external stakeholders?
- How have you managed calendars for multiple team members or leaders? What tools did you use and how did you handle scheduling conflicts?
- Provide an example of a time you took minutes during a meeting, How did you ensure they were clear, accurate, and distributed promptly?