Operational Team Manager

8 hours ago

Melbourne City Centre, Australia Corporate Travel Management Full time

**About CTM**
CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world

**About the Role**
The focus of the Operational Team Manager (OTM) role lies in the support and development that you provide to your team members and client base. To succeed at being an OTM at CTM, is to understand and utilise the resources and
expertise within your team to help support the team’s and client’s overall outcomes and expectations. Ensuring that service standards are maintained given this is the core of our business, is critical. As we continue to grow, an increasing number of new staff are welcomed into CTM. OTMs are constantly presented with diverse skill sets and backgrounds and must be able to bring
their team together to work cohesively.

**Skills and Experience**
- You must have experience in supervising a team to achieve results (experience in

Corporate Travel will be preferred)
- Demonstrated knowledge of both Tramada and Amadeus systems, as well as CTM/QBT

systems, policies and processes, and the travel industry in general
- Strong interpersonal and communication skills
- Working knowledge of the principles associated with consulting
- Demonstrated understanding of the theories and practice of performance management;
- Exceptional organisational skills
- Ability to delegate effectively

**Why CTM?**
CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing.
As a global organization CTM offers a range of employee benefits that you can access, including;
- Travel discounts
- Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
- Training and Development opportunities
- Annual Volunteer Day
- x2 Wellness/Chillout Days
- Blended work arrangements with hybrid WFH flexibility
- 2 Weeks extra leave - Purchase Leave

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