Customer Engagement Team Leader

Essential Services Business offering security of a permanent full-time role
- Strong administration & communication skills required - training provided
- Diverse role in a supportive team | Salary Packaging Options | Woolloongabba l

Customer Engagement Team Leader

Spinal Life Australia is a non-profit organisation that provides expert knowledge, specialist therapies and support tailored for people with spinal cord injuries and other physical disabilities. We're the largest provider of support services to people living with spinal cord injuries in Australia for over 60 years.

**What are we looking for?**

We are looking for someone who has superior attention to detail and amazing interpersonal skills. This role requires someone who is consistently accurate, has meticulous administrative skills and exceptional customer service.

As the first point of contact with Spinal Life Australia you will provide a professional, friendly and warm welcome to all visitors including members, clients, staff, health care professionals and community. As part of the Customer Engagement Team, you will be responsible for the effective day to day administration, monitoring and preparation of service agreements/quotes for our allied health services.

**What will I do?**

Staff Supervision & leadership
- Lead the team in the delivery of Customer engagement activities in the HLC (Healthy Living Center)
- Provide team members with supervision, coaching and mentoring as required

Customer Engagement Team:

- Facilitate the implementation of new business improvements that will increase potential for new and improved business practices and greater business opportunities
- Accurately manage bookings online and via telephone for allied health services
- Producing quotes for services for various different funding bodies
- Operate and process HICAPS, EFTPOS payments for allied health clients.
- Responsible for responding to enquires for new and existing services

**What's needed to be successful?**
- Experience working in a high volume medical or allied health practice.
- Previous experience in managing a team of staff
- Experience with quoting and funding processes
- High level of attention to detail, with the ability to work with speed and accuracy.
- Completion of a Receptionist course or equivalent relative on the job experience
- Experience and ability to manage extensive multiple moving and conflict deadlines.
- Understanding of various funding bodies would be an advantage.
- You will also need to complete the free online NDIS Worker Orientation Module

**Why do I want to work at Spinal Life Australia?**

This is your opportunity to really make a difference - in our team, in our organisation and in our clients' lives. By doing a great job, you'll will be making sure that our clients receive the support they need in an appropriate timeframe to help them live the life that they choose.
- Working in a team where you and your contribution is truly valued.
- We celebrate together and regularly with morning teas, BBQ lunches and afternoon snacks
- Salary packaging arrangements that can increase your take-home pay.
- Real work/life balance including accrued monthly days off and the ability to purchase extra leave.
- Staff Discount for Fitness Hub Membership - 7 days access
- Staff Discount on Therapies - Physio and EP's
- Convenient Woolloongabba location close to all public transport, and some good coffee shops.
- Casual Fridays

Please include a cover letter and resume when you apply.

For further information or a confidential discussion, call Cheryl Varghese, Talent Acquisition Specialist on 3435 3165