Supervisor Customer Support

**About DXC Claims Management**

DXC Claims Management has been specialising in workers’ compensation claims management for over 16 years and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible.

By providing the right services at the right time, DXC gives employers the confidence they comply with legal and regulatory requirements, and injured workers the confidence they are being well cared for.

DXC Claims Management is part of the DXC Technology group of companies, the world’s leading independent, end-to-end next-generation IT services company. DXC employs 155,000 staff globally, of which over 5,000 are insurance practitioners. We work with our customers to build a culture of performance with integrity.

**About the Role**

The Customer Service Specialist’s role sits within the DXC’s Service Team and provides support to the business by providing support and coaching to improve our overall customer experience. The Customer Service Specialist undertakes activities such as customer service coaching of staff, service recovery post customer feedback, complaints management and assists in the development of DXC’s staff.

**Flexible working arrangements**

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people. Opportunities available in both the CBD and Burwood East.

**About You**

You have exemplary customer service, negotiation and influencing skills and use these to effectively coach team members including senior staff.

Your communication skills both written and verbal are outstanding and compliment your planning and project management skills.

You’re a natural problem solver and have the ability to make decisions quickly taking into consideration attention to detail and stakeholder preferences.

You demonstrate leadership, resilience and perseverance striving for the best outcomes for customers. You identify opportunities for continuous improvement and thrive on driving initiatives to deliver outcomes.

**Experience and Knowledge**:

- Experience coaching
- Complaint management/resolution
- Workers compensation experience or insurance industry experience (preferred)
- Knowledge and experience of customer service with the Victorian Workers Compensation scheme (advantage)
- Intermediate to advanced computer skills required including Microsoft Office and Outlook

**Employee Benefits**

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts