Customer Support Supervisor

7 days ago

Melbourne, Victoria, Australia Komatsu Australia Pty Ltd Full time $90,000 per year

Company description:

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Job description:

Join Komatsu's dedicated team at our Campbellfield as a Customer Support Supervisor

In this dynamic role, reporting to the Branch Manager - Campbellfield, the Customer Support Supervisor is responsible for leading and coordinating the customer support and warehouse teams to deliver exceptional service and operational efficiency to Komatsu customers. The position ensures accurate interpretation and fulfilment of customer requirements, effective inventory control, timely dispatch and receipt of parts, and seamless communication between customers, suppliers, and internal departments. By fostering a culture of safety, accuracy, and customer focus, this role supports business growth, strengthens client relationships, and optimises end-to-end parts operations from enquiry through to delivery.

Roster: 38 Hours, Monday - Friday

Role Located: Campbellfield

Remuneration: $90,000.00

What we are looking for:

  • Experience in Parts interpretation for Mining/Earthmoving Equipment.
  • Experience with computerised Inventory Control Systems.
  • Good written and oral communication skills.
  • Pleasant and efficient personal and telephone manner
  • High standard of product knowledge
  • Computer Literate
  • Excellent time management skills
  • ensure all E.D.P. paperwork is processed in an accurate and timely fashion and stored appropriately for easy reference and retrieval.
  • Provide support, guidance and coaching to Team Members to aid a positive Employee Experience.
  • To assist in the development of Parts Sales by actively seeking and exploiting opportunities to sell Parts Product.

We offer:

Komatsu benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
  • Financial: Income Protection Insurance provided through our company superannuation fund
  • Career: Recognition, awards, flexibility, further education studies and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
  • Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu

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