Workforce Planning Analyst

**Workforce Planning Analyst**:
NSW - Sydney CBD Workers Compensation Full Time

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We look for many different skills sets, backgrounds and capabilities that help enhance and carve our culture.

We are committed to building an inclusive and collaborative workplace where authenticity is at the forefront of what we do. At EML we like to ensure everyone feels valued where we show respect, integrity and honesty.

**Whether you’re in the office or working from home, EML provides career opportunities and great employee benefits.**

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

**THE OPPORTUNITY**

As part of our diverse team, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

As the Workforce Planning Analyst, you will provide reporting, planning and analytical support to the business. You will be accountable for the delivery of a diverse telephony and operational performance reporting suite, planning and forecasting requirements, and database management. You will be passionate about supporting internal stakeholders to deliver exceptional customer service and making our customer journey a simple and positive experience as possible.

**YOUR RESPONSIBILITIES**
- Develop and maintain telephony and operational performance reporting and dashboards to support business and customer outcomes.
- Conduct analysis to provide meaningful data and insights to support business initiatives and identify continuous improvement opportunities.
- Ensure design and construction of databases meets business needs.
- Work with the leadership group and external stakeholders to understand workflows, challenge assumptions, and develop optimal operating strategies.
- Educate and drive adoption of workforce optimisation reporting, tools and processes throughout the organisation.
- Support the broader Workforce Optimisation team with data, insights and knowledge transfer to aid them in performing their role effectively.

**ABOUT YOU**
- A proactive and positive mindset, continuously looking for ways to improve
- Excellent communication skills and the ability to engage and influence stakeholders at various levels
- Advanced knowledge of MS Excel
- Demonstrated technical capability across workforce planning functions and software; experience with Genesys Cloud desirable
- Demonstrated experience in SQL and Power BI and proven ability to build, query and validate datasets, to produce a range of data visualisation outputs
- Ability to develop and maintain forecast models
- The ability to work under pressure to meet tight deadlines and drive change initiatives towards positive outcomes.

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
- Health insurance