Assistant Manager

2 weeks ago

Melbourne, Australia Tata Communications Full time

Assistant Manager-HFC NOC Troubleshooting Engineer

**Responsibility**:

- Day to day shift planning for 24X7 hours supports
- Distribution of tickets based on availability and expertise
- Manage seasonal/incidental spikes by allocating resources dynamically
- Leave planning and floor management
- Priority tcket management and war-room facilitation
- Provide technology expertise for complex tickets - Troubleshooting, resolution, work around etc.
- Participate in Major Incident Reviews, Failed Change Reviews, Post Incident Reviews

**Skill**:
**7-8 Years of experience in**:

- Planning, implementing and Managing NOC shifts
- Good Telecommunications network understanding
- Excellent People management skills
- Hands on experienc of complex FTTx and HFC access network issues.
- Hands on experience in Nokia DSLAMs, Nokia and Commscope cabinets, Nokia OLT's, Nokia NTD's, passive fibre and copper networks, Cisco, Nokia 7x50
- Experience of handling multi-vendor access network.
- Strong knowledge of FM/PM, Logical Inventory (SNIM), Physical inventory (SpatialNet), Netcool & Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel tools.
- HFC experience (CMTS: E6000, Nodes: OM4100, Amplifiers: FM321, FM601, NTD: CM820, CM8200
- Sound knowledge of HFC network components like CMTS, Nodes, Amplifiers, NTD, Taps, Splitters, LPI, LPS, Power Block, Coupler etc.)

Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills

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