Team Manager

2 weeks ago

Melbourne City Centre, Australia Court Services Victoria Full time

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

**VCAT**

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

**About the Role**

The position leads a team of Case Officers who are responsible for supporting VCAT's users through the case management process by ensuring matters are jurisdictionally sound, procedurally complete, and ready for hearing. The Team Manager is responsible for optimising the work of the team. The role will measure how well the team is achieving outcomes (auality and quantity), and ensure work processes are highly efficient and continously improved.

You will be required to:

- ensure case coordinators have the capability and capacity to help people reach an outcome at the earliest possible point
- create a productive and collaborative team environment where team members help users achieve outcomes
- measure how well the team is achieving outcomes and monitor deliverables
- optimise, implement and refine processes to improve performance including robust feedback
- lead continuous improvement activities within the team, using evidence-based methods
- assign tasks to team members and monitoring completion of tasks

**_There are multiple fixed term and ongoing positions available_**

**About You**
- ability and experience leading a team in a service delivery environment
- experience in reviewing and analysing internal and external information to effect continuous improvement
- proven ability to guide others and create a culture of collaboration
- strong interpersonal skills demonstrating ability to be clear and concise

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

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