Operational Team Manager

2 weeks ago

Melbourne City Centre, Australia Corporate Travel Management Full time

**About CTM**
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing.

At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.

**About the Role**
As an Operational Team Manager (OTM), your focus lies in supporting and nurturing team members while ensuring an exceptional level of customer service is consistently delivered. Success in this role hinges on leveraging the collective resources and expertise within your team to meet both team and client expectations.

The OTM embodies CTM's commitment to exceptional customer service and demonstrates proficiency in organisational skills, time management, and critical thinking to consistently meet or surpass client expectations. Prior experience in the travel industry is essential, with system knowledge of Sabre and Tramada considered advantageous. We're seeking an individual with robust leadership and communication skills, coupled with a customer service-oriented approach and professionalism.

**Skills and Experience**
- Demonstrated Leadership Abilities
- Previous Management Experience
- Understanding of CTM Finance processes
- Technological Proficiency with Strong Troubleshooting Skills
- Exceptional Client Service and Interpersonal Skills
- Meticulous Organization, Time Management, and Attention to Detail
- People Management skills.
- Sabre and Tramada Knowledge

**Important Information & requirements**:

- OTM's will be required to work from the office 4 days initially / ongoing 3-4 days per week
- Available over a rotating roster between 8am-6pm

**Why CTM?**
CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing.

As a global organization CTM offers a range of employee benefits that you can access, including;
- Travel discounts
- Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
- Training and Development opportunities
- Annual Volunteer Day
- x2 Wellness/Chillout Days
- Blended work arrangements with hybrid WFH flexibility
- 2 Weeks extra leave - Purchase Leave

Acknowledgement of Country
In the spirit of reconciliation, Corporate Travel Management acknowledges the Traditional Custodians of Country throughout Australia and their continued connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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