Customer Support

4 days ago

Epping, Australia Page Personnel Full time

Epping Location
- $40/hour + super

**About Our Client**:
Our client is a subsidiary of a highly regarded manufacturing company dedicated to delivering high-quality products and solutions to our diverse customer base. With a commitment to excellence and innovation, they prioritise customer satisfaction and continuous improvement in all aspects of our operations. You would be working closely with the factory, sales and accounts team in this role. Our client values work life balance and fosters a supportive and friendly culture in the workplace.

Reporting to the Procument and Distribution Manager your main role and responsibilities will include but not limited to:

- Process customer orders from external customers, or internal sales staff and enter the necessary systems to supply equipment and services to customers.
- Coordinate the order status update through the relevant systems in conjunction with other departments.
- Investigate and resolve customer complaints and concerns in a timely manner. Troubleshoot problems, escalate issues as necessary, and follow up to ensure satisfactory resolution.
- Assist with inventory task as required. (e.g. Stock Take, Stock Checks, System reconciliation)
- Where required, create purchase orders connected to projects in conjunction with the direct manager and project managers.
- Ad hoc administrative tasks
- Liaise with colleagues, customers, suppliers, and transport companies as and when required in a timely way.

**The Successful Applicant**:
**What's on Offer**:

- Epping Location
- 6 month temp role with likely extension to go perm
- $40/hour + super
- Global manufacturing company

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