Customer Service Representative

1 week ago

Epping, Australia Stratco Full time

**Stability of over 75 years’ of Australian experience and expertise**:

- ** Nurturing work environment to ensure your success | Extended Training Program**:

- ** Wellbeing Support I Inclusive Culture I Full Time Opportunity**

**Whilst manufacturing is our foundation, our team is our future**

**THE OPPORTUNITY**

Through an expansion plan, an exciting opportunity has become available for a **Customer Service Representative **who possesses personality with a smile to match, to work as part of our friendly team based at our** Epping** Customer Service Centre (CSC). Reporting to the Customer Service Supervisor, your primary focus will be to manage inbound online quotes and sales.

**RESPONSIBILITIES**
- Provide exceptional customer service for inbound online quotes
- Utilise your selling skills to provide solutions to customers
- Keying of orders
- Regular communication and interaction with store managers
- Liaison with manufacturing and dispatch teams
- Strict adherence to our critical safety rules & contributing to a safe working environment

**ABOUT YOU**
- A passion to deliver outstanding customer service
- Proven ability to provide solutions and drive sales to meet customer’s needs
- Highly organised with the ability to work in a fast-paced service centre environment
- Excellent communication skills with the ability to liaise across all levels of the business
- An eye for detail with strong administration and data entry skills
- Availability for some weekend work and out of hours work on occasions
- Willingness to enhance the customer experience by working with enthusiasm, energy, and pace
- Whilst experience is great, it’ll be your passion, reliable attitude and personality that set you apart

**REWARDS & BENEFITS**

Health & Wellbeing Initiatives | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Employee Assistance Programme

**ABOUT STRATCO**

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

**OUR CULTURE**

Stratco has established an environment that brings out the best in our people. We believe in building careers through providing a safe, connected, and innovative culture that supports ongoing growth and development. We are committed to providing an inclusive working environment across our diverse business and take every measure to ensure our team members ‘**Return Home Safe**’ every day.

**APPLICATION PROCESS**

If this sounds like you, we would like to hear from you Should you be successful in progressing to the next stage of the process, you will be invited for an interview to discuss the role in more detail.

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