Operations Reporting

This is a 12 month contract position Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. About the role The Operations Reporting & Support Analyst is a key member of the Operations team and required to work closely with our offshore reporting BAU support, Profit Centres, as well as key stakeholders within Australia and APAC. This role will work closely with the Head of Operations and support the day-to-day report scheduling and monitoring, as well as tasks undertaken by offshore teams with regards to report development. As a member of the team, they will assist in the development and support of reports and their servicing. The role will work within agreed Service Levels and KPI’s and ensure quality standards are maintained and where possible exceed. They will also be a key resource for contributing to the continuous improvement of our reporting by identifying reporting and operational issues and actively working to remediate and improve. What you will be doing: - Operational report development, scheduling, and maintenance - Working within the Reporting Framework and further assisting in improvements - Actively collaborating with team members both within in Australia and offshore to deliver reporting requirements within the required timeframes - Driving consistency in approach to ensure standardisation in report development - Partnering with and building relationships with key stakeholders to determine business requirements for reporting, manage expectations and drive customer satisfaction - Ensuring data quality issues are reported and remediated. - Ongoing analysis of BAU reports for identification of areas for improvement and focus for the operations leadership team. - Maintain and deliver standardised artefacts and carry out regular reviews to ensure consistency, quality of work, and adherence to the Operations Reporting Framework - Works closely with the teams to action report development and improvements - Support reporting requirements across various business projects in operations What we’re looking for: - Excellent computer skills, with advanced skills in Microsoft Word and Excel. Experience with Power BI and SQL is a must - Strong communication skills, can demonstrate that they have effectively communicated with stakeholders including senior leaders, peers and other staff with ability to influence, coach and counsel - Analytical, problem-solving and prioritization skills with attention to detail - Have proven operations experience in either Insurance or Financial Services - Ability to work autonomously when required. Flexible and adaptable team player who enjoys a variety of tasks - Able to balance numerous tasks and meet deadlines; possess excellent time management skills - Be outcome driven and able to demonstrate strong commitment to succeed and achieve project and operational targets - Excellent verbal and written English skills - Experience in business analysis, project management, operations management, or processing improvement are desirable LI-JC1 We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing. We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. We are an Equal Opportunity Employer American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opp