Service Continuity Capability Specialist

**Service Continuity Capability Specialist**

**Brisbane OR Sydney**
- Unique opportunity to join a leading Australian insurer during a transformative era
- Challenging and complex, planning across a broad range of technologies
- Collaborative and supportive team environment, hybrid working

We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler and better for our customers and each other.

**About the role**

This is an exciting opportunity for an experienced Service Continuity specialist to play a key role in the planning and execution of disaster recovery plans. You will touch on a broad range of technologies within Suncorp, assessing how our services would be impacted in case of disastrous events. This will require you to work closely with tech owners to develop and test disaster recovery plans as well as utilising your strong analytical skills to assess various impacts. The role also requires you to report on the end-to-end Service Continuity processes to meet APRA and Suncorp business requirements, as per our Disaster Recovery Framework.

As Suncorp moves our datacentres to the cloud, this is a fantastic role for someone who wants to work on complex and challenging disaster recovery scenarios and take their skill set to the next level.

If you want a role where you can really make your mark, then this could be the role for you

**What you’ll do**:

- Plan and execute disaster recovery scenarios across a range of technologies
- Plan for contingencies and reduce risk by identifying misalignment between dependent system criticalities and manage mitigation
- Work with tech owners to develop and test disaster recovery plans (DRPs) and manage the execution of those plans
- Report on the end-to-end Service Continuity processes to meet regulatory and Suncorp business requirements
- Analysis using Sharepoint and ServiceNow as well as owning and maintaining metadata for the DRPs

**What you’ll bring**:

- Minimum of 2/3 years’ experience in a similar Service Continuity/Disaster Recovery role within a complex enterprise environment (you may also be considered if you have worked in another area of service management such as critical incident management or configuration management)
- Knowledge of ServiceNow and Sharepoint highly regarded
- Knowledge of ITIL Service Continuity and Incident Management;
- Knowledge of IT component capability at a high level
- Strong communication, facilitation and analytical skills
- ITIL v3 or v4 Foundations or relevant experience
- Prior reporting experience would be highly regarded

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave and 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp Group**:
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day t