Reservations Agent

10 hours ago

Melbourne, Australia Lancemore Hotel Group Full time

**Free "U" Day - get a paid day off on your birthday**: - ** Full time, part time or casual role - YOU choose**: - ** Shape your career with a growing, multi award winning boutique Hotel Group**: - ** Great CBD location close to public transport**: - ** Access to exclusive staff benefit program #Get more at Lancemore** Support the reservation functions for the Lancemore Group Central Reservations Office, ensuring all reservations are processed in a pleasant, professional, and efficient manner, providing excellent customer services at all time. **ABOUT THE ROLE**: - Deliver exceptional guest experiences at every part of the journey including online and phone reservations, from pre-arrival to post departure experiences. - Able to promote all Hotel services and facilities, make reservations and recommendations on the hotels and local areas - Working closely with the Revenue Team and the Hotels Front Office departments **ABOUT YOU**: - Success in a similar role and exposure to Front Office Reception and Reservations work would be beneficial - Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload - An acute eye for detail and exceptional administrative skills and able to pick up systems - Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively - Commitment with flexibility to work various shifts - Positive mindset and a can do attitude, a great person to work with, reliable, level headed, organized with previous reservations experience. **ABOUT US**: **Why work for Lancemore Hotels?** A pioneer in boutique Hotels and conference facilities since 1986, Lancemore Hotel Group is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch. - We strive on constantly growing and seeking approaches to be better in everything - You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results CLICK THE **'APPLY NOW**' BUTTON OR **Our Values** Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth **Follow us on **LinkedIn

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