Network & Metering Operations Analyst

**Max term contract, with view to permanency**:

- **Gain a wide range of exposure to external/internal parties**:

- **Represent Alinta Energy and manage third party performance**

**About Alinta Energy**:
**At Alinta Energy, we’re constantly striving to do better. Whether it’s lowering customers costs, providing world class local service or sustainable energy, our aim is to be better. And to keep getting better day after day. Better for our customers. Better for Australia. And better for our environment.**

We’re a leading Australian utility with an owned and contracted generation portfolio of 3,000MW, over 1 million combined electricity and gas retail customers, and around 1,000 employees across Australia and New Zealand. Supplying energy in Australia for over 20 years, today we’re a vertically integrated energy company providing generation, retail and wholesale supply of gas and electricity across Australia. We support the development of renewable energy generation and offer local customer service through support hubs in Perth, Western Australia and Morwell in Victoria.

**Our Culture**:
It’s an exciting time to become a part of our growing team at Alinta Energy. Our people are our greatest asset and we’re committed to a culture that’s focused on being better at providing great service externally and internally. An organisation where people truly matter. That’s better.

**About the role**:
We are looking for a New Network & Metering Operations Analyst to join our Customer Operations team on a max term 4-month contract (full time) based in Melbourne, reporting to the Network & Metering Relations Manager. The primary objective of the role is to support BAU activities, issue resolution and in-box management is completed across the chosen customer group.

This role will involve problem solving, working through volumes of tasks, attention to detail and accuracy of data is critical to ensure optimal customer service and service provided align with Alinta’s goals and values.

**Responsibilities will include**:

- Perform daily network or metering tasks to support BAU operations
- Daily issue resolution from In boxes and task activities supporting customer and operational outcomes
- Interacting with internal and external customers to resolve any issues and answering enquiries
- Help with UAT testing to support projects in a timely manner
- Perform analysis to identify operational improvements for customers and Alinta Energy

**To be successful you will have**:

- Extensive experience within metering operations, metering partner, energy retailer or network business environment
- Ability to break down problems to understand them, prioritises and interpret alternatives and develop innovative and creative solutions
- Experience and demonstrated success working to resolve issues and exceptions in a retail energy context
- Ability to conduct research into systems issues and products as required with attention to detail
- Communication Skills: Strong written and oral communicator

This role will work closely with all internal colleagues and third-party vendors and government agencies.

Working at Alinta Energy you will have access to a range of benefits, such as:

- Flexible work options for most roles where you can work a combination of days from the office and from home
- Staff Energy Offer (where products are available)
- Employee Referral Bonus
- Salary Packaging options
- Full access to Headspace Application
- Salary continuance insurance
- Employee Assistance Program
- Purchased leave
- Community volunteer leave

Let’s spread the positive energy together

Alinta Energy is a **Circle Back Initiative** employer - we commit to respond to every applicant.

Alinta Energy takes the safety and wellbeing of our people seriously. We require employees to be fully vaccinated against COVID-19 to be able to attend our workplaces.

**How to apply**: