Group Support Service Manager

5 days ago

Perth, Australia Bethanie Group Full time

At Bethanie, we believe in a collaborative and supportive work culture, where you can grow, learn, and develop professionally. Our team of experienced aged care professionals have diverse and varied opportunities - this is your chance to be part of a vibrant community dedicated to making a difference.

We’re looking for a hands-on **Group Support Service Manager** to join our Operational leadership team. Reporting to our Chief Operating Officer this newly created role is responsible for providing leadership and support to all Support Services Managers across residential facilities, Social Centre Managers, and Retirement Village Managers.
- Permanent full-time role, based at our new West Perth office
- Requirement for travel to our various locations
- Flexible / hybrid working arrangements supported including working from home

**About the role**

This is a leadership position responsible for overseeing Catering, Cleaning, Laundry and the Residential Dining Experience. This role aims to ensure the delivery of exceptional customer service, operational excellence, and the consistent enhancement of support services. Duties will include:

- Foster and maintain strong, effective relationships with key stakeholders and customers
- Analyse hospitality feedback to identify trends, drive positive outcomes, and implement continuous improvement initiatives across the organisation
- Support operational excellence by refining operational systems, processes and standards to optimise consistency and efficiency whilst maintaining high-quality service delivery
- Mentor, inspire, and lead high-performing hospitality teams, fostering a culture of collaboration, accountability, and excellence
- Financial management including ensuring financial compliance without compromising quality
- Align operations with Bethanie’s strategic goals

**About you**

You are a natural leader who inspires confidence, excellence and collaboration in your teams. You take pride in setting your teams up to deliver exceptional customer experiences and evolving as needs and expectations change.
- Relevant qualifications - either Tertiary qualifications in Business, Hospitality, Food Services, or Facilities Management, or equivalent trade or other occupational experience.
- Certificate III / IV in Commercial Cookery or higher
- Experience in people management and leading teams
- Proven experience in leading a geographically dispersed team and fostering a culture of achievement
- Strong financial acumen with the ability to analyse financial information and meet budget targets
- Ability to resolve conflict and work collaboratively with stakeholders

**Working with Bethanie**

At Bethanie, we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers. As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

- Financial benefits: Salary Packaging up to $15,899 of life expenses per annum, $2,650 per annum for meals and entertainment and additional benefits for parking - increasing your take home pay
- Wellbeing benefits: a comprehensive mental health and wellbeing program and free flu vaccinations each year
- Culture benefits: Rewarding career with a supportive culture; team events and an annual awards night
- A rewarding career with a supportive culture and a focus on flexibility and work life balance

**To Apply

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