Support Services Manager

Bethanie is a leading not for profit aged care provider based in Western Australia. For nearly 70 years, we have been empowering ageing Australians to lead their most meaningful lives by recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.

We’re on a mission to create a better world not just for ageing Australians, but their communities as well, and we believe that to make this difference, you need the right people by your side. We believe that’s what makes us truly different

We have an opportunity for a Support Services Manager to lead the support services teams at Bethanie Como. Bethanie Como is a 99 bed suite home that provides the full range of aged care services including dementia support, palliative care and respite services. This is a full-time position working Monday to Friday, 8:00am - 4:00pm.

**About the role**:
Reporting to the Facility Manager this position will lead and manage our hospitality teams across site. Working closely with your peers you will play a key role in driving the customer experience for our residents at Como. Responsibilities will include:

- Build and maintain excellent relationships with residents, families, staff and all relevant key stakeholders, ensuring continuous improvement is an ongoing priority too
- Ensure resources are managed appropriately including kitchen equipment, food and laundry equipment
- Develop, promote, and deliver an outstanding dining experience for all residents
- Ensure clothing and linen laundry processes are efficient and effective for all residents
- Allocate and manage appropriate levels of resources (people and materials) to ensure the support services are delivered appropriately and meets customer expectations
- Ensure all areas of compliance (ie food safety, infection control, WHS, etc) are met through regular monitoring, auditing and improvement activities

**About you**:
You’re a hospitality professional with a passion for providing excellent service for your customers. You will also bring:

- Demonstrated ability to lead a team of staff in a support services area
- Knowledge of food services including relevant legislation
- Understanding of the principles and tools of quality improvement
- Demonstrated budgeting skills with an ability to meet defined budget targets and outcomes
- Demonstrated ability to prioritise workload, reallocate tasks and manage many site-based projects at one time
- A Chef qualification or Aged Care sector experience is also desirable
- Willingness to obtain required vaccinations and national police clearance (1 x Covid vaccination and annual flu vaccination)
- Willingness to obtain NDIS Worker’s Screening Check

**Working with Bethanie**

Many of us work because we want to make a difference. As a company, we know we can only do this by providing our people with the best education, facilities and support to make a truly fulfilling career, feel fulfilled.

As well as being part of an engaging and caring work environment, you will also have access to the following benefits:

- Salary packaging up to $15,900 per annum + up to $2,650 for meals and entertainment. Salary packaging allows you to pay for your expenses with money from your salary before tax is taken out. Pay less tax, and your take home pay increases
- A rewarding career with a supportive culture
- A comprehensive mental health and wellbeing program and free flu vaccinations each year
- Professional development and training opportunities
- A focus on flexibility and work life balance

**To Apply**

Please click on the link to upload your CV before the closing date **27 June**. We hope to interview sooner so don’t delay