Customer Experience Insights Specialist

1 week ago

Sutherland, Australia Sutherland Shire Council Full time

Things We’ll **Trust** You With:

- Supporting and enabling the delivery of Council's Customer Experience Strategy.
- Gathering and analysing data to achieve a holistic understanding of our customer's and their experiences.
- Collaborating with leadership teams and key stakeholders to support and advise on delivery of strategies, initiatives, policies and procedures.
- Being able to support a vision for a better customer experience and deliver at a strategic and operational level.

Things You’ll **Do**:

- Utilise customer data to identify pain points and recommend improvement opportunities.
- Plan and deliver customer experience improvements.
- Support Council's customer centric culture, through facilitating an uplift of relevant knowledge, skills, tools and processes.
- Build great relationships with key stakeholders to support change and transformation initiatives.

***Things You’ll **Be Proud** Of:

- Being able to identify areas of improvement and working to better business processes and practices.
- Having your finger on the pulse when it comes to emerging trends in customer experience, analytics, service delivery and design.
- Working for an organisation which has our community at the heart of all that we do.
- Success in supporting change projects and being agile and responsive in your work.

The **Fine** Print:

- **Package**:$100,000 - $112,000 gross per annum plus 11% superannuation. Salary will be negotiated based on skills and experience.
- **Hours of work**:Full Time 35 hours per week, with the option of a 19 day month.
- To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Keen To **Learn** More?

**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

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