Digital Customer Experience Advisor

1 week ago

Sutherland Shire, Australia Sutherland Shire Council Full time

Things We’ll **Trust** You With:

- Managing the customer experience (CX) across our digital communication platforms and processes for Council.
- Being the voice of our customer
- Contributing to Council's strategies as the thought leader in all things CX across our digital channels related and the positive impact they will have on customers
- Setting the vision for user experience and facilitating a platform for collaboration by allowing the users' needs to guide the way.
- Utilising your exceptional communication and stakeholder management skills to champion change - supporting our employees, managers, customers and community to evolve.

Things You’ll **Do**:

- Lead the management and ongoing evolution of digital content and functionality on Council’s Digital Experience Platform
- Use your high level of expertise in human centered design principles to energise and empower the organisation, improving our velocity to adapt and achieve our organisational objectives.
- Showcase your understanding of customer experience tools, methodologies and analytics and proven ability to use these insights to drive improved digital customer experiences.
- Be hands on in the implementation of solutions and provide expertise in design.
- Help to support and design our organisation's future state digital systems, focussed on providing a first class digital customer experience.
- Effectively navigate changing environments and develop strategies to position Council for constructive decisions.

***Things You’ll **Be Proud** Of:

- You will promote a continuous improvement culture, supporting the evolution of your teams and enhancing service delivery to customers.
- You will be proud of the positive impact you make for our people, business units and community.
- Being a positive brand ambassador for the Sutherland Shire Council.
- You will showcase Council’s values in all that you do
- Working for an organisation which has our community at the heart of all that we do.

The **Fine** Print:

- **Package**:$95,000 - $110,000 gross p.a. plus 10% superannuation
- **Hours of work**: Permanent Full Time Opportunity 35 hours per week with option of 19 day month.

Keen To **Learn** More?

**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

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