Application Support

**Application Support & Business Intelligence Manager**

**Head Office - North Melbourne**

**Full Time Basis**
- **Join a rapidly growing not-for-profit organisation with a commitment to social justice**:

- **Flexible Working Arrangements (incl. Work from home up to 2 days per week)**:

- **Competitive salary & access to NFP Salary Packaging**:

- **Wintringham promotes a work-life balance culture**:

- **Full Time Basis**:

- **Located at our Head Office in North Melbourne (VIC)**:

- **Hands-on role managing a small team of professionals**

**About us**

Wintringham is a specialised non-religious not-for-profit welfare organisation. We are committed to providing older people who are at risk or have experienced homelessness with a range of high-quality care, housing and services. We employ more than 1,000 staff across Victoria and Tasmania

Our Head Office provides the strategic direction and support services for Wintringham’s residential, housing and community care services.

**Your** new role**

**Other responsibilities and duties will include**:

- Support Wintringham to achieve its strategic IT goals by managing Enterprise Applications.
- Monitor and action system upgrades, system maintenance, and disaster recovery processes to ensure high availability and business continuity.

You will be supported by our Head of IT and other members of the IT Team (consisting of an Infrastructure, Applications/BI, and IT PMO team) as you find your feet in organisation.

**What we’ll require from you**
- Prior experience in a similar role, Vendor Support/ Consulting, or IT Consulting role.
- Excellent problem-solving aptitude & ability to think on your feet.
- Exceptional communication skills (Written and Verbal)
- Strong hands-on technical expertise with a range of technologies such as - ‘Off-the-shelf’ Enterprise Applications in a Microsoft environment
- SQL Server, Reporting Services, and general reporting skills that could be applied to different technologies
- IT (Application) Security
- Exposure to Aged Care or NFP, and Epicor, LeeCare, Riskware, or PayGlobal products would be advantages
- A readiness to learn new technologies as required.
- Ability to liaise with staff at every level of the organization

**What’s in it for you?**

We are committed to offering an enjoyable, safe, and flexible workplace that provides a work-life balance. When you are working with Wintringham, you will have access to the following benefits:

- **Access to exclusive not-for-profit salary packaging**:salary package your personal expenses up to the amount of $15,900.
- **Flexible working arrangements**: Our systems are accessible remotely, utilising Teams for collaboration, so working from home and flexible hours can be discussed with your manager.
- **Continuous development**: we believe in giving our staff the skills they need and have an internal training program for all staff. We offer many growth opportunities and have a strong internal recruitment program.
- **Free access to wellbeing services + great discounts to retailers**: when you are employed at Wintringham, you will have access to our staff wellbeing portal, exclusive discounts from leading retailers and our Employee Assistance Program

**How to apply**

Previous applicants need not apply

For more information about this exciting role, you can view copy of the Position Description here

Applications can be addressed to **Shane Van Houten** and submitted via our website. Please submit a brief Cover Letter introducing yourself and why you are suited to the role to accompany your CV.

***

Please upload your CV and Cover Letter in PDF format.

Applications close **Monday 28**th** of October 2024 at 5pm**

Applicants who have lived in a country other than Australia for a period longer than 12 months in the last 10 years may be required to undergo an International Police Check.

Wintringham is committed to providing safe and inclusive environments and services. We celebrate differences in ability, age, culture, gender, gender identity, race, religion, sexuality, spirituality and beliefs. Everyone has a right to feel welcome, respected and valued in a workplace free of discrimination and harassment.

The safety of all older people is paramount, and we have zero tolerance for family violence including elder abuse.

Wintringham proudly acknowledges Australia’s First Peoples as the Traditional Owners and Custodians of Country and pay respect to Elders past, present and emerging.

Diversity and inclusion makes our community and Wintringham stronger, and contributes to helping us end homelessness for older people.