Application Support Lead

Introduction:

Why work at LSC?

Have you been recently reflecting on your career? Are you interested in working within a company nearing its 100-year anniversary?

For 99 years, LSC has been dedicated to Protecting People, Places, and Possessions, and our success comes from the passionate individuals who share this mission.

Our recent employee engagement survey illustrated why you should join us:

• 96% expressed medium to high levels of job satisfaction
• 96% said that they feel a sense of loyalty to their co-workers and LSC
• 93% of employees polled said they would recommend LSC as a great place to work, and we hope you might too.
• 85% told us that they find their work challenging and interesting

As an Australian, family-owned business where our employees and our clients are all part of our extended family. We are proud to be the go-to, complete solution provider for Australian and New Zealand security professionals.

We don't just provide security solutions - we provide peace of mind. If you have what it takes to help LSC continue its legacy of protection and service, we would love to welcome you to our team.

Description:

About the Role

We're seeking a driven and experienced Application Support Lead to join our IT team and take ownership of LSC's Sales and Operations systems, specifically Epicor ERP and the Commerce Vision eCommerce platform. This is a key leadership role responsible for ensuring our core business applications run seamlessly, efficiently, and securely, delivering real value to our staff, customers, and suppliers every day.

You'll lead a small, high-performing team dedicated to maintaining, supporting, and enhancing our business systems. Your focus will be on optimising system performance, improving user experience, and ensuring data integrity across the organisation.

Key Responsibilities

• Lead and manage the Applications Support team and external suppliers to consistently meet SLAs and business expectations.
• Deliver business systems projects and enhancements from analysis through testing and deployment.
• Respond to and resolve business systems incidents in line with agreed service levels.
• Gain a high-level working knowledge of all LSC business systems and maintain accurate, up-to-date system documentation.
• Produce comprehensive business documentation, including requirements specifications, designs, and test plans.
• Manage company data assets to maintain data integrity and maximise value.
• Review user support experiences and implement improvements to enhance service delivery.
• Ensure business systems comply with security, privacy, disaster recovery, and risk requirements.

Skills and Experiences:

Skills & Experience

• Proven experience in application support or IT business systems management
• You will possess technical expertise in ERP systems (ideally Epicor), B2B eCommerce platforms (Commerce Vision, Shopify Plus, BigCommerce) and systems integration using middleware (ideally Jitterbit).
• Demonstrated ability to lead teams and manage projects successfully and on time.
• Experience producing high-quality documentation and implementing process improvements.
• Excellent stakeholder management, communication, and problem-solving skills.

Benefits

• Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most.
• Access to exclusive discounts through our employee benefits platform.
• A diverse team that's committed to creating an inclusive environment for everyone.
• Dental reimbursement scheme for permanent employees – claim up to $200 dollars a year for preventative dental.
• Onsite FREE parking.

Recruitment Agencies – thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we will be in touch.

At LSC, we want our people to reflect the communities we operate in, and encourage applications from a diverse range of people, backgrounds, and experiences.

Candidates must have full Australian working rights to be considered.