Application Support Specialist

2 weeks ago

Melbourne, Victoria, Australia Elastik Full time $60,000 - $90,000 per year

About us

Best Performance Pty Ltd, known in the industry as Elastik, is a leading education-technology company specialising in innovative web-based applications. Our primary customer base are schools, and our end-users are teachers who use our platform to improve their teaching methodologies and increase student engagement through tools such as our Ai enabled student marking platform.

Qualifications & experience

  • Prior experience in a customer support role is preferred, ideally for a web-based application or;
  • Well suited to a graduate within the technology space looking to develop their skills
  • Excellent verbal and written communication skills.
  • Ability to handle stressful situations with professionalism and patience.
  • Strong understanding of how web-based applications work.
  • Proficient in using support tools and software to accurately capture customer details and manage support cases.
  • Team player and ability to work in fast paced environment

Tasks & responsibilities

  • Provide first-level support to our customers by answering their queries, resolving their issues, and ensuring optimal use of our web-based application.
  • Document, track, and monitor customer requests to ensure timely resolution via Salesforce case management.
  • Maintain a deep understanding of our application and its functionalities to facilitate efficient customer support.
  • Assist customers with system navigation, bug fixes, and feature explanations

Benefits

  • We offer a dynamic and inclusive work environment that values innovation, dedication, and customer focus. We provide our employees with ample opportunities for growth and development, along with competitive remuneration and benefits.

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