Digital Learning Officer

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of the role

The Digital Learning Deployment unit coordinates the management, development, maintenance and deployment of electronic learning (e-learning) training packages and Information and Communication Technology (ICT) that utilises Extended Reality (ER) hardware, digital software systems, and innovative content to support the maintenance of skills acquisition and professional development through accredited and non-accredited courses across QFES and regional training environments. The team communicates across QFES services and engages with capability owners to ensure the content and delivery of products is relevant, current, fit-for-purpose, and assessment tools are mapped to support the requirements of the Registered Training Authority (RTO) and industry standards for qualifications that are nationally recognised for operational staff and volunteers.

Key requirements

Highly desirable requirements
- Knowledge and experience and/or qualifications in digital, multimedia or information technology learning packages, including video and audio production and editing.
- Possession of a current Certificate IV in Training and Assessment or can obtain the skill within a mutually agreed timeframe.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

- Maintain and manage existing and new products and systems to ensure instructors, staff and volunteers digital equipment and content is ready for the delivery of on-line and/or blended learning courses.
- Manage, support and coordinate the deployment of equipment and resources to state and regional training centres/areas, within agreed timeframes to ensure the successful delivery of learning.
- Assist with the design and development of engaging digital content, including interface and web content design for digital learning packages and resources, in line with agreed learning models and frameworks.
- Assist with the research, review and/or introduction and use of new and emerging technologies, methodologies, tools and services to match overall current and future business requirements.
- Establish and maintain effective working relationships with key stakeholders relating to immersive learning technology and associated initiatives to ensure continuous improvement to service delivery.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Individual Contributor (leading self)
Vision
- Stimulates ideas and innovation
- Leads change in complex environments

Results
- Builds enduring relationships
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance

Once you join us we will want you to exemplify the QFES core values:

- Respect
- Integrity
- Trust
- Courage
- Loyalty
- Applications from recruitment agencies will not be accepted.