Program Officer

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of role

Community Engagement provides communities with appropriate opportunities to understand and manage risk, enabling them to be better prepared in an emergency. The team manages and coordinates statewide community programs, such as Fire Ed; Bushfire Ed; Fight Fire Fascination; Prepare. Act. Survive; Road, Attitudes and Action Planning (RAAP); SafeHome; SafeSpace; and StormSafe, and supports regions in undertaking community engagement activities, through the Regional Community Engagement Officers to enhance community resilience through increased awareness and preparedness initiatives for fire, emergency, and disaster events.

Reporting to the Community Education Officer, you will be a key member of the team, contributing to the functions of safety education and awareness initiatives and programs. You will be responsible for coordinating and monitoring a range of activities and functions to support the development of processes and delivery of the RAAP program. You will provide secretariate functions to working groups, and administration and project support to ensure the strategic coordination, compliance of reporting governance standards, and responsibilities and timeframes meet effective service delivery and business objectives.

Key requirements

Highly desirable requirements
- Experience with provision of administrative support in a project environment.
- SAP training and experience in procurement systems and/or Queensland Government Level 2 purchasing certification or equivalent.

Your key accountabilities

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

- Provide project and administrative support in the development and review of policy, frameworks and programs, and any associated tasks to ensure quality outcomes are delivered.
- Provide secretariat support to committees and working groups by preparing agendas, recording and circulation of minutes and follow up on actions and decisions.
- Manage and assist with procurement processes and the acquittal of grant funding, ensuring compliance of governance standards and team members are aware of their responsibilities and timeframes to meet reporting requirements.
- Identify and manage the coordination of applicably trained QFES personnel to deliver presentation and awareness sessions to ensure quality service delivery is achieved in compliance with departmental policy and procedures.
- Assist in the research, preparation and review of reports, briefing notes, and submissions to inform development of a formal approach to strategic growth of RAAP program delivery in accordance with departmental requirements.
- Develop and maintain effective working relationships with internal and external stakeholders relating to various program initiatives to ensure consideration of issues and delivery of positive outcomes.
- Identify information needs in relation to the implementation of the program and business improvement initiatives, and provide advice about the progress of activities and milestones to meet program objectives.
- Contribute to the development, implementation and evaluation of plans, policies and procedures, ensuring content and information is available in support of proactive service delivery.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competencies Stream - Individual Contributor (leading self)

Vision
- Stimulates ideas and innovation
- Makes insightful decisions

Results
- Develops and mobilises talent
- Builds enduring relationships
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces

Once you join us, we will want you to exemplify the QFES shared values:

- Respect
- Integrity
- Trust
- Courage
- Loyalty
- Applications from recruitment agencies will not be accepted.