Inbound Call Center Retention Representative

4 days ago

Adelaide Region SA, Australia News Corp Australia Full time

**What’s the role?**
- Answer IB customer queries relating to new products, changes, suspension or cancellation of subscription services
- Outbound calling warm leads to retain current customers and re-engage previous customers
- Offer the best solutions available based on your understanding of your customer’s needs
- Talk with 'at risk' customers to work through their concerns or objections, and present the value in their current investment to retain their business
- Retain and grow our print and digital subscriber base
- Support a team environment by sharing best practices, maintaining a winning attitude and embracing continuous improvement
- Work to KPIs and goals focused around our Customer Advocacy program and first call resolution
- Rostered across 5 days Monday-Friday 6.30AM-5:30PM

**Who are you?**
- An experienced retention specialist with contact centre exposure IB/OB or both
- Resilient, determined and motivated by achieving KPIs
- A self starter who takes pride in their work
- A high performer with a strong work ethic that won’t take ‘no’ for an answer
- Adaptable and accepting of a changing environment
- An excellent listener with the ability to communicate with a variety of people
- Ability to learn new systems quickly
- Someone who takes onboard leader feedback and strives to improve performance
- Team player

**What’s in it for you?**
- Collaborative environment and the opportunity to work with one of Australia’s leading media organisations
- Employee discounts with multiple brands including JB HI-FI, Coles, Woolworths, Qantas, Apple, Samsung, Medibank Health Insurance and Commonwealth Bank, plus many more
- Comprehensive training and career development opportunities across the global News Corp network
- Variety of work where no two days are the same
- Access to on-site gym facilities
- Attractive incentive and rewards program

**Who are we?**

The nation’s most influential media organisation, News Corp Australia reaches an unduplicated audience of 16 million Australians every month. As well as our famous news and sports brands, we lead the way in fashion, food, health, real estate and parenting. We have the largest online news audience in the country, with a bigger digital footprint than Facebook.

**What’s next?

  • Inbound Call Center Customer Service Representative

    2 days ago

    Adelaide Region SA, Australia News Corp Australia Full time

    Work in the contact centre within our state of the art Adelaide HQ. Be part of a team of dedicated specialists who support News’ customers that subscribe to our products from either a print or a digital perspective. What’s the role? - Answer customer queries relating to new products, changes, suspension or cancellation of subscription services - Offer...

  • Telstra Inbound Sales

    1 week ago

    Adelaide CBD, Australia TSA Group Full time

    Company Description TSA Group has represented Telstra for over 20 years, and with the recent Covid-19 pandemic, we are bringing Telstra Business customer service roles back to Australia. **Job Description**: **What will your day look like?** You will answer** **Inbound Calls and represent, promote and sell a range of products and services to both new and...

  • Customer Retention Specialist

    1 week ago

    Adelaide CBD, Australia TSA Group Full time

    Company Description TSA Group has represented Telstra for over 20 years, and with the recent Covid-19 pandemic, we are bringing Telstra Business customer service roles back to Australia. **Job Description**: **What will your day look like?** As a customer retention specialist, you will answer inbound calls from existing Telstra customers. Utilising your...

  • Customer Retention Specialist

    7 days ago

    Adelaide CBD, Australia TSA Group Full time

    Company Description TSA Group has represented Telstra for over 20 years, and with the recent Covid-19 pandemic, we are bringing Telstra Business customer service roles back to Australia. **Job Description**: **What will your day look like?** As a customer retention specialist, you will answer inbound calls from existing Telstra customers. Utilising your...

  • Call Centre Specialists

    7 days ago

    Adelaide Region SA, Australia Modis Full time

    Initial 6 month contract with further extensions - Multiple locations: Melbourne, Adelaide, Brisbane - Hybrid working environment - Are you a skilled communicator with a passion for customer service? We are currently seeking _**_Multiple Call Centre Specialists_**_ who would like to work in a fast-paced and dynamic environment. _ As a Call Centre...

  • Internal Sales Representative

    1 week ago

    Adelaide Region SA, Australia Universal Business Team Full time

    Are you a dynamic, customer-focused individual with a passion for delivering exceptional service? We have an exciting opportunity for an Internal Sales Representative to be a vital part of an energetic and growing Acura sales team in their head office in Tonsley, South Australia. **About ACURA Group**: ACURA Group, a respected provider for the construction...

  • Call Centre Representative

    3 weeks ago

    Adelaide, South Australia Randstad Australia Full time

    Randstad is currently seeking customer service professionals for multiple full-time positions with a well-known national and vibrant client. These roles are located within the Adelaide CBD, offering flexibility to drive or use public transport.Role OverviewThe core responsibility of this role is to provide an excellent customer service experience during all...

  • Call Centre Representative

    4 weeks ago

    Adelaide, South Australia Randstad Australia Full time

    Randstad is currently seeking customer service professionals for multiple full-time positions with a well-known national and vibrant client. These roles are located within the Adelaide CBD, offering flexibility to drive or use public transport.Role OverviewThe core responsibility of this role is to provide an excellent customer service experience during all...

  • Call Centre Representative

    2 days ago

    Adelaide, South Australia Randstad - Business Support Full time $45,000 - $60,000 per year

    Randstad are currently seeking customer service professionals for multiple full-time positions that we have available with a well known National and vibrant client. These positions are located within the Adelaide CBD, allowing you flexibility to drive or use public transport.The core of this role is providing an excellent customer service experience for all...

  • Customer Service Representative

    7 days ago

    Greater Adelaide SA, Australia Suncorp Group Full time

    **Join a Trusted Insurance Leader and Make a Real Difference** **Customer Service Representative - Terri Scheer Insurance** - _Location:_ 1 King William Street, Adelaide (Hybrid: Option to have 4 days Work From Home, 1 day in office after probation) - _Start Date:_ Wednesday, 16 July 2025 - _Hours:_ Full-time (37.5 hours per week), Monday to Friday -...