Retention Specialist

2 weeks ago

Adelaide Region SA, Australia News Corp Australia Full time

**What’s the role?**
- Answer IB customer queries relating to new products, changes, suspension or cancellation of subscription services
- Outbound calling warm leads to retain current customers and re-engage previous customers
- Offer the best solutions available based on your understanding of your customer’s needs
- Talk with 'at risk' customers to work through their concerns or objections, and present the value in their current investment to retain their business
- Retain and grow our print and digital subscriber base
- Support a team environment by sharing best practices, maintaining a winning attitude and embracing continuous improvement
- Work to KPIs and goals focused around our Customer Advocacy program and first call resolution
- Rostered across 5 days Monday-Friday 6.30AM-5:30PM

**Who are you?**
- An experienced retention specialist with contact centre exposure IB/OB or both
- Resilient, determined and motivated by achieving KPIs
- A self starter who takes pride in their work
- A high performer with a strong work ethic that won’t take ‘no’ for an answer
- Adaptable and accepting of a changing environment
- An excellent listener with the ability to communicate with a variety of people
- Ability to learn new systems quickly
- Someone who takes onboard leader feedback and strives to improve performance
- Team player

**What’s in it for you?**
- Collaborative environment and the opportunity to work with one of Australia’s leading media organisations
- Employee discounts with multiple brands including JB HI-FI, Coles, Woolworths, Qantas, Apple, Samsung, Medibank Health Insurance and Commonwealth Bank, plus many more
- Comprehensive training and career development opportunities across the global News Corp network
- Variety of work where no two days are the same
- Access to on-site gym facilities
- Attractive incentive and rewards program

**Who are we?**

The nation’s most influential media organisation, News Corp Australia reaches an unduplicated audience of 16 million Australians every month. As well as our famous news and sports brands, we lead the way in fashion, food, health, real estate and parenting. We have the largest online news audience in the country, with a bigger digital footprint than Facebook.

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