Customer Retention Specialist
2 weeks ago
Company Description
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind - from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 625,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company's foundation in 2005, TeamViewer's software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs around 1,500 people globally.
**Job Description**:
This position will see you reach out to our existing customer base, and restate the value proposition of TeamViewer to customers who request to cancel or move to a lower subscription plan.
You can expect to perform the following tasks
- Re-establish and confirm customer needs
- Present solutions that may better meet the customers needs
- Help the retention team collect and analyse feedback from customers
- Assist with the development and implementation of appropriate retention strategies for various customer segments
**Qualifications**:
To be successful in this role, you will possess
- Excellent communication ability, in both written and verbal English
- Business-level language skills in either Cantonese, Mandarin, or Malay
- Ability to conduct a thorough needs analysis, asking the right questions to understand individual challenges
- Outstanding customer service and negotiation skills
- Proven experience resolving issues and proposing solutions
- Experience using Microsoft Dynamics CRM is advantageous
Additional Information
- Contract location is **Adelaide, Australia**:
- Modern CBD office, public transport friendly
- Hybrid working arrangement
- Quarterly team events and company-wide celebrations
- Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
- Opportunity to attend events including the F1 and Manchester United games
- End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms
- Well-being offers and retail discounts available through our building host
- Help us celebrate diversity; our APAC team come from 22 different nationalities
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