Superannuation Administrator

5 days ago

Parramatta, Australia AMP Limited Full time

**The opportunity**

The purpose of the Mastertrust Superannuation Administrator is to ensure the delivery of best possible customer services to AMP’s Master Trust (retail and corporate superannuation) customers, advisers and employers while contributing to a high performing team.

**How you will make an impact**
- Providing outstanding service to AMP’s customers and colleagues via BPMS cases, inbound and outbound calls, and written correspondence.
- Achievement of daily Key Performance Indicators of individual and team
- Meeting or exceeding quality assurance targets
- Ensuring compliance and legislative requirements are adhered to
- Develop and implement initiatives to improve procedures, ensuring the delivery of high-quality cost-effective administration
- Raising issues through the correct channels, challenging positively and proactively working to overcome barriers.
- Adding value to each customer interaction by understanding the customer needs and adapting to find the best service approach

**What you will bring to the role**
- Previous experience in the superannuation or financial services industry
- Excellent written and verbal communication skills
- Strong numeracy skills and good attention to detail
- Ability to build rapport with customers, advisers and other stakeholders
- Desire to make a positive impact and always out customers first
- Take ownership and prioritise competing demands

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAPM Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

**Message to recruitment agencies

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