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Guest Service Agent

2 weeks ago

Canberra, Australia MERCURE Full time

Company Description

Mercure Canberra is one of the city’s first established hotels, combining old-world charm with modern comforts. The hotel is located moments from the CBD, as well as the National Convention Centre and Australian War Memorial.

**Job Description**:
**What you will be doing**:

- Providing passionate, knowledgeable and friendly service to external & internal guests at all times.
- Assisting guests with enquiries and complaints and providing accurate information to guests about property facilities and features.
- Checking guests in and out of the Hotel in a timely manner.
- Handling guest enquiries and providing information on local attractions, giving directions where required.
- Taking reservations as required.
- Ensuring accurate payment of guest accounts.

**Qualifications**:
**ALL about you**:

- Previous customer service experience is desired, particularly in a hotel environment.
- Enthusiastic, with a natural ability to build rapport both in-person and over the telephone.
- Be able to work a flexible 7-day roster.
- You will have a strong knowledge of computer systems including Microsoft Office & Opera (or similar hotel management system).

Additional Information

**Benefits**:

- We're obsessed with unlocking potential in our team. That means we'll support you with the tools and opportunities to grow your career across our global network.
- Enjoy perks like accommodation, meals, great coffee, global partner discounts, and more.
- Free onsite parking.