Guest Service Agent

1 week ago


Canberra, Australia MERCURE Full time

Company Description

Mercure Canberra is one of the city’s first established hotels, combining old-world charm with modern comforts. The hotel is located moments from the CBD, as well as the National Convention Centre and Australian War Memorial.

**Job Description**:
**What you will be doing**:

- Providing passionate, knowledgeable and friendly service to external & internal guests at all times.
- Assisting guests with enquiries and complaints and providing accurate information to guests about property facilities and features.
- Checking guests in and out of the Hotel in a timely manner.
- Handling guest enquiries and providing information on local attractions, giving directions where required.
- Taking reservations as required.
- Ensuring accurate payment of guest accounts.

**Qualifications**:
**ALL about you**:

- Previous customer service experience is desired, particularly in a hotel environment.
- Enthusiastic, with a natural ability to build rapport both in-person and over the telephone.
- Be able to work a flexible 7-day roster.
- You will have a strong knowledge of computer systems including Microsoft Office & Opera (or similar hotel management system).

Additional Information

**Benefits**:

- We're obsessed with unlocking potential in our team. That means we'll support you with the tools and opportunities to grow your career across our global network.
- Enjoy perks like accommodation, meals, great coffee, global partner discounts, and more.
- Free onsite parking.


  • Guest Service Agent

    2 days ago


    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Guest Service Agent

    1 week ago


    Canberra, Australia Ovolo Group Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...

  • Qt Canberra

    4 days ago


    Canberra, Australia QT Full time

    Front Office | Listed 22 June QT Canberra - Guest Service Agent Location - ACTWork type - Full timeBrand - QTAbout the business- Our passion is people. Designers, housekeepers and chefs, DJ’s, engineers, porters, baristas and accountants. We’re for the passionate. The progressive. We include. We nurture talent and promote internally. When you work...

  • Guest Service Agent

    2 weeks ago


    Canberra, Australia IHG Full time

    **About us** There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and Netflix. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that...

  • Guest Services Agent

    2 weeks ago


    Canberra, Australia Holiday Inn Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...


  • Canberra, ACT, Australia Canberra Rex Hotel Full time $60,000 - $80,000 per year

    At The Canberra Rex Hotel, our guests are at the heart of everything we do. We take pride in offering thoughtful, personalised service that creates a genuine sense of welcome and leaves a lasting impression long after departure.We are seeking passionate, service-driven individuals to join our team across a range of Front Office and Guest Service positions -...


  • Canberra, Australia Discovery Parks Full time

    About Us G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey. About the Role Duties will include but are not limited to: - Providing a high...


  • Canberra, Australia Hyatt Hotel Canberra Full time

    Summary About Park Hyatt Canberra Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. This is your chance to work with...

  • Reservations Agent

    1 week ago


    Canberra, Australia Crowne Plaza Hotels & Resorts Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservations Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate guests needs to make our guests feel right at home before they arrive. Every day is different, but you’ll mostly be: -...


  • Canberra, Australia Hyatt Hotel Canberra Full time

    Summary About Park Hyatt Canberra Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. This is your chance to work with...